On 17/03/2020 08:54, Leigh Harrison wrote:
I’d go basic with 3 levels-1) P1 Emergency - For all levels of help. 2) 3rd/4th line support - For Second opinions, troubleshooting assistance, config sanity checking (basically, covering off where 3rd/4th line engineers fall ill or are self-isolating) 3) Boots on the Ground - for hardware assistance.
+1 on this - I'm very much in the 2nd category. Chris
