The sad thing is that some (if not all) of the challenges that Charlie mentions regarding working with Openreach in his 2014 presentation are still totally relevant today.
Excel spreadsheets, onboarding for every product, horrible processes, SIN documents, antiquated systems and no real solutions/pre-sale support. You have to read all of the many documents and fully understand them before going back to Openreach with exactly what you want to order. At times it feels as if there are barriers put in place to prevent smaller operators from unbundling exchanges, or at the very least that it is discouraged. I’d 100% agree with the comment about keeping a good account manager though, you will definitely need them! If anything just so they can find you the right person to speak with about a particular product/process. David Munro Head of Product, HighNet Telecoms Direct: 01463210817 | Office: 03454504502, Option 2 Email: [email protected] Plain Sailing for business connectivity Click here to view our COVID-19 FAQs Highland Network Ltd t/a HighNet is a limited company registered in Scotland under SC154414. Registered office : Oykel House, Cradlehall Business Park, Inverness, IV2 5GH Any opinions expressed in this email are those of the individual and not necessarily the Company. This email and any files transmitted with it, including replies and forwarded copies (which may contain alterations) subsequently transmitted from the Company, are confidential and solely for the use of the intended recipient. If you are not the intended recipient of this transmission, please be advised that you have received it in error and that any use is strictly prohibited. If you have received this email in error please notify the sender. E&OE From: uknof <[email protected]> On Behalf Of Richard Halfpenny Sent: 16 September 2020 10:08 To: uknof <[email protected]> Subject: Re: [uknof] Journey from zero to unbundled, and how to engage with Openreach Yes, certainly interested to see how others have fared. In our own case it's been an interesting experience establishing for AccessLocate / DFX / OSA / GEA. Step one: find and never let go of a good account manager. Step two: acquire patience of a saint as you'll need it for navigating the product docs (who thinks it's a good idea to document key bits of info in a PDF and embed that *inside* an Excel form??!!) Step three: be prepared to fill out lots of forms in Excel. And so on.. Rich. Network Architect Exa Networks Ltd :: AS30740 [email protected]<mailto:[email protected]> On Sat, 12 Sep 2020 at 12:24, Simon Green <[email protected]<mailto:[email protected]>> wrote: Just thinking about the recent thread, I wonder if there's be any interest in a talk on the journey from zero to being a completely independent ISP using openreach. (ie no wholesale layer). I've been through this journey over the last 3 years consuming almost every openreach product along the way, and it's quite an eye opener, even for those who buy through wholesale today. Simon
