Good Afternoon

Has anyone ever had any issues from customer unable to connect to Santander 
Bank App?

We are using CG-NAT extensively throughout our network and whilst a lot of 
banking apps play nicely with this.   I’ve have mixed anecdotal feedback as to 
the efficacy of static IP addressing when it comes to ‘fixing’ this issue.

Using a VPN does seem to cure this issue, which seems to indicating either 
CG-NAT issue or IP address blacklisting.  In case of the latter, does anyone 
have any contacts with Santander?

Regards

Paul
Paul Brennan
Head of Networks
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T: 01905 676121 M:

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