Doug Ewell <doug at ewellic dot org> wrote: > I suspect that in the real world, the problem of no support vs. > any support at all is more common and has greater ramifications than > the quality of support. Couple that with how hard the quality > question is to answer, and this becomes a matter of the good being > the enemy of the best.
My experience suggests otherwise. In our day-to-day technical support for Keyman, up until the latest release, a large proportion of our technical support queries revolved around incorrect shaping -- ahead of "square boxes". In the latest release we cut this support load dramatically by including a licensed private version of usp10.dll (Uniscribe shaping engine) along with a management program that dynamically loads and translates calls from the system usp10 to our private one for consistent shaping in all applications. This was of course a particular issue in South and South East Asia. Marc
