On Thu, Jun 17, 2010 at 8:18 PM, Marc Durdin <[email protected]> wrote: > Doug Ewell <doug at ewellic dot org> wrote: > >> I suspect that in the real world, the problem of no support vs. >> any support at all is more common and has greater ramifications than >> the quality of support. Couple that with how hard the quality >> question is to answer, and this becomes a matter of the good being >> the enemy of the best. > > My experience suggests otherwise. In our day-to-day technical support for > Keyman, up until the latest > release, a large proportion of our technical support queries revolved around > incorrect shaping -- ahead > of "square boxes".
Incorrect shaping is indeed a huge problem for some scripts ... Yeah, especially those S and SE Asian scripts. > In the latest release we cut this support load dramatically by including a > licensed private version of > usp10.dll (Uniscribe shaping engine) along with a management program that > dynamically loads and > translates calls from the system usp10 to our private one for consistent > shaping in all applications. > This was of course a particular issue in South and South East Asia. That's a very cool solution. But it only works for one OS --Windows-- right? > > Marc > > >
