I think it's less of an "ignoring" of existing customers and more of a business strategy.
ELISABETH DUBIN Hillier ARCHITECTURE One South Penn Square, Philadelphia, PA 19107-3502 | T 215 636-9999 | F 215 636-9989 | hillier.com -----Original Message----- From: Stephen Fisher [mailto:[EMAIL PROTECTED] Sent: Thursday, January 13, 2005 10:21 AM To: Dubin, Elisabeth Cc: Mark Krull; [email protected] Subject: Re: [UC] AOL's little secret Actually the same also goes in terms of DSL speeds. When Verizon increased their DSL upload/download speeds then didn't bother to upgrade their existing customers to the faster speeds. I told my uncle to call (I use cable internet), and sure enough they increased his DSL speed. It's really unfortunate that you have to ask and that you have to waste time watching for these things to even know when to ask. It seems companies are so focused on gaining new customers they seem to forget about their existing customers. Happy warm Thursday, Stephen Dubin, Elisabeth wrote: >FYI, this is true for a lot of companies these days. Here are two >examples: > >1) When I signed up for Verizon DSL, the rate was $34.95 per month. >They later lowered it to $29.95 per month, but they would have happily >let me go on paying the higher rate. I called up one day and said, >"can I pay $29.95 instead?" and they said, "Yes, ok," and changed it. >I guess you have to ask. > >2) I bought a ticket on Jet Blue recently and the next week the price >dropped on the same ticket. I called up and said, "Oops, I bought it >before and it was more expensive, can I pay less?" and they say, "Yes, >I guess so," and gave me a credit for the difference. > >I really don't know why it is that way these days, but I get the sense >that in general, people will let you pay whatever you are paying and >that's that. But if you call up and ask, for some reason they respond. > > > >ELISABETH DUBIN >Hillier ARCHITECTURE >One South Penn Square, Philadelphia, PA 19107-3502 | T 215 636-9999 | F >215 636-9989 | hillier.com > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Mark Krull >Sent: Thursday, January 13, 2005 9:13 AM >To: [EMAIL PROTECTED] >Cc: [EMAIL PROTECTED]; [email protected] >Subject: [UC] AOL's little secret > >A friend of mine at work is on AOL. For 4 years she had been paying >$23.95 per month for her service. She was having the $23.95 taken out >of her credit card. >AOL never mentioned that she could have paid $17.95 per month for the >SAME service if she committed for a year. All she did was tell them >over the phone. She was NEVER told of this savings option. She LOST >over $200 over the last 4 years. She found out from a friend. >Umm. Glad I am not with AOL >-Mark > > > > >---- >You are receiving this because you are subscribed to the list named >"UnivCity." To unsubscribe or for archive information, see ><http://www.purple.com/list.html>. > >---- >You are receiving this because you are subscribed to the list named >"UnivCity." To unsubscribe or for archive information, see ><http://www.purple.com/list.html>. > > ---- You are receiving this because you are subscribed to the list named "UnivCity." To unsubscribe or for archive information, see <http://www.purple.com/list.html>.
