I'm sorry about your phone but I do agree with Suzanne. Across the
board, we have had very good experiences with UPS. I work for a mail
order company and we ship 10,000s of packages of perishable food. UPS
consistantly gets our packages there accurately and on-time better than
any other carrier (FedEx, DHL, and USPS - don't even get me started on
USPS). We watch the numbers very closely and, with gas prices what they
are, are constantly shopping around but keep coming back to UPS because
they are the ones that get it done right.
UPS' policy is they will only leave a package if there have been low or
no instinces of theft of UPS packages in the area and the driver feels
it is reasonably secure to do so. The fact that they did leave the
package says that your block is not on their "do not leave" list - i.e.
it is deemed safe by UPS.
You can request that any UPS packages that you are expecting be left in
a specific area or left with a neighbor, be rerouted to a different
address (which will cost the shipper $), or be held at a UPS facility
for you to pick up by leaving a note on your door. UPS is generally
quite good at special requests and drivers, as Suzanne mentioned, tend
to know their routes and the people on them well. A call to the 800#
will be able to send a message to the driver on your route with a
special request, as well.
I know all of this doesn't help bring your package back but hopefully it
will help for future deliveries.
Naomi
On Thu, Aug 21, 2008 at 8:19 PM, Susan Jacobson wrote:
Sigh.
UPS left the package with my international phone in it outside the front
door of my
apartment building when I was at work today. When I got home, it was
gone.
Fortunately, the phone only works if you enter a passcode. Piccell is
sending
another one to my office at Temple, hopefully to arrive before next
Friday.
DON"T use UPS.
sj
Susan Jacobson, PhD
Assistant Professor
Department of Journalism
Temple University
[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
<mailto:[EMAIL PROTECTED]>
----
You are receiving this because you are subscribed to the
list named "UnivCity." To unsubscribe or for archive information, see
<http://www.purple.com/list.html <http://www.purple.com/list.html>
<http://www.purple.com/list.html> >.
