(I also posted this to the LiveJournal West_Philly community, so I'm sorry if you see this twice.)
Hi all, I just experienced an annoying series of events with Allegro's Pizza. Last night we placed a delivery order (which we do about once a week). One of the items we ordered was chicken fingers. When they arrived, my partner opened up the chicken container and recoiled at the smell. I sniffed them, and they smelled rancid, like fish gone bad. I immediately called them and asked to speak with a manager. I was told that there was no manager on site. I told the person on the phone about the rancid chicken fingers. They offered to bring out another order, but since our concern was that the oil they were using had gone rancid, I told them I wasn't OK with that choice, and requested a refund. I was told that since I had paid by credit card, the only person who could do the refund was the manager. Then I was told that my other option was that they could put a note on my accounting saying we were owed a free order of chicken fingers, but I didn't feel comfortable with that option, so they took my number and said they would have the manager call me back. At that point we put the styrofoam container with the chicken fingers in the refrigerator (as "evidence.") After a couple of hours, no one had called, so I called to find out what was going on. I was told that a manager wouldn't be in until Monday at 11:00 a.m. Around 3:00 p.m. today I called and asked to speak with a manager. I was told that the manager wasn't in until Tuesday. I explained the problem to the person on the phone, and he asked me to hold on. Then the line was disconnected. I called back and asked if he had just hung up on me, and he said "No, I thought you said it was OK." I said "No, I thought you asked me to hold." He said "OK hold on," then in the background I heard him say "Matty, could you take this?" and he put me on hold for 10 minutes, at which point the line was disconnected again. I called back, and the line was picked up then hung up immediately (they have caller ID). I then called back on my cell phone and asked to speak with Matty. This was the guy I had spoken to the night before. I explained the situation, and he said "I offered to send someone out with your refund last night but you refused." I told him that that option had not, in fact, been offered to me, and that I actually would be happy with that option. He then said "But what about the chicken fingers?" I told him we had saved them and would be happy to give them back. He looked at my account and said "I see you've ordered them in the past and never had a problem." I said, "Exactly! If you get food that smells like rotten fish, would you eat it?" He agreed that no, he wouldn't. A few minutes later the delivery guy showed up with my refund in cash, and I handed him the chicken fingers. The delivery guy then said "They said they won't take your orders anymore." I shrugged and said "Fine with me." I mean, we're moving in a month, so who gives a shit, right? But still... WTF? We've been regular customers of theirs for YEARS, and the one time we have a problem, we're given the runaround and told we aren't welcome to order from them anymore? At no point did I yell or curse at them. While I didn't hide the fact that I was annoyed, I dealt with them in a professional manner. How asinine of them. I'm disgusted. --Cappy ---- You are receiving this because you are subscribed to the list named "UnivCity." To unsubscribe or for archive information, see <http://www.purple.com/list.html>.
