I would place another order just to see if it wasn't just a mouthy delivery guy. :-)
On Mon, Jun 1, 2009 at 5:23 PM, Cappy Harrison <[email protected]> wrote: > > (I also posted this to the LiveJournal West_Philly community, so I'm sorry > if you see this twice.) > > Hi all, > > I just experienced an annoying series of events with Allegro's Pizza. Last > night we placed a delivery order (which we do about once a week). One of > the items we ordered was chicken fingers. When they arrived, my partner > opened up the chicken container and recoiled at the smell. I sniffed them, > and they smelled rancid, like fish gone bad. I immediately called them and > asked to speak with a manager. I was told that there was no manager on > site. I told the person on the phone about the rancid chicken fingers. > They offered to bring out another order, but since our concern was that the > oil they were using had gone rancid, I told them I wasn't OK with that > choice, and requested a refund. I was told that since I had paid by credit > card, the only person who could do the refund was the manager. Then I was > told that my other option was that they could put a note on my accounting > saying we were owed a free order of chicken fingers, but I didn't feel > comfortable with that option, so they took my number and said they would > have the manager call me back. At that point we put the styrofoam container > with the chicken fingers in the refrigerator (as "evidence.") > > After a couple of hours, no one had called, so I called to find out what > was going on. I was told that a manager wouldn't be in until Monday at > 11:00 a.m. Around 3:00 p.m. today I called and asked to speak with a > manager. I was told that the manager wasn't in until Tuesday. I explained > the problem to the person on the phone, and he asked me to hold on. Then > the line was disconnected. I called back and asked if he had just hung up > on me, and he said "No, I thought you said it was OK." I said "No, I > thought you asked me to hold." He said "OK hold on," then in the background > I heard him say "Matty, could you take this?" and he put me on hold for 10 > minutes, at which point the line was disconnected again. I called back, and > the line was picked up then hung up immediately (they have caller ID). > > I then called back on my cell phone and asked to speak with Matty. This > was the guy I had spoken to the night before. I explained the situation, > and he said "I offered to send someone out with your refund last night but > you refused." I told him that that option had not, in fact, been offered to > me, and that I actually would be happy with that option. He then said "But > what about the chicken fingers?" I told him we had saved them and would be > happy to give them back. He looked at my account and said "I see you've > ordered them in the past and never had a problem." I said, "Exactly! If > you get food that smells like rotten fish, would you eat it?" He agreed > that no, he wouldn't. > > A few minutes later the delivery guy showed up with my refund in cash, and > I handed him the chicken fingers. The delivery guy then said "They said > they won't take your orders anymore." I shrugged and said "Fine with me." > I mean, we're moving in a month, so who gives a shit, right? > > But still... WTF? We've been regular customers of theirs for YEARS, and > the one time we have a problem, we're given the runaround and told we aren't > welcome to order from them anymore? At no point did I yell or curse at > them. While I didn't hide the fact that I was annoyed, I dealt with them in > a professional manner. How asinine of them. I'm disgusted. > > --Cappy > > _______________________________________________ > ucneighbors mailing list > [email protected] > http://lists.asc.upenn.edu/mailman/listinfo/ucneighbors >
