My phone was out that Tuesday morning (6/9) till that Friday (DSL was
out Tuesday evening till Thursday). Since then, when I pick up the
phone, I usually get buzzing, but if I click the call button, the dial
tone comes on. I haven't bothered calling Verizon about it. It hasn't
been a real problem for me. My DSL has been very good since it's been
restored.
Margie
On Jun 21, 2009, at 2:54 PM, Gerardo Razumney wrote:
Yes, this is a problem in Verizon's Central Office. The same thing
happened to me last week during the storm, no service from Tuesday
to Thursday. Then Friday my phone went dead again and I haven't had
service since then. Verizon says they will fix the problem by
Wednesday. They are saving money by not having sufficient technical
personnel to handle problems. It is absurd to be without phone
service for five days on account of a problem at the Central Office,
which should be dealt with in a high priority manner, as it affects
the entire area. Verizon is supposed to give you a refund for lack
of service whenever there is an outage that lasts more than 24
hours, so make sure you get all the refunds to which you are
entitled. Also, they shouldn't have made any 'repairs' in your home
wiring, since they knew that the problem was in the Central Office
-- you should refuse to pay for that unnecessary service call.
You have voicemail so you can still get your messages, but those who
don't have voicemail can request a temporary voice mailbox free of
charge, to be used until the problem is fixed. Repair service can
handle that directly.
You can also call the PUC to complain about inadequate service. The
PUC will suggest that you first talk to Verizon, before you file a
formal complaint; this is good because the PUC will connect you
directly to Verizon Customer Relations, who in turn will know that
you had contacted the PUC and will attempt to get things moving for
you. When talking to Customer Relations, the best way to get their
attention is to mention Comcast. Also, they will make a note on
your records that you had contacted the PUC -- the next time you
call they will take that into account and they will try to provide
slightly better service.
Good luck,
Gerardo Razumney
On Sun, Jun 21, 2009 at 1:48 PM, <[email protected]> wrote:
Hi Everyone:
I live in the 4700 block of Warrington Ave and on Tues. June 8th
we had a bad thunderstorm which put our phone line out of service
until Thursday 6/11.
Ever since the restoration I have had this nagging problem of
intermittent problem with the dial tone. If someone calls me during
one of these interruptions they get a busy message and go to
my voice mail, the phone never rings. At various times I will pick
up any phone in the house and it will be dead, if I click the call
button the dial tone comes back.
Verizon has sent a tech out 2 days last week and he rewired and
replaced the phone jacks in my house, he also tested all of the
equipment and said everything was fine and it was for a short time.
The problem has since returned.
Today while in FuWah I was talking to Dave, the owner and he
said he is having the same problem and Verizon has been out for him
to no avail. This morning I went to the box in the breezeway that is
for homeowners to test the line and plugged in a desk phone. At
first there was a dial tone but I left this phone plugged in for
several hours and the problem started on this phone which tells me
the problem is outside of my house.
My question is, has anyone else in the neighborhood had a
similar problem recently
Thanks
John V
A Good Credit Score is 700 or Above. See yours in just 2 easy steps!
Margie Politzer
p 215-726-6636
c 267-275-7010
