I'm only a noob level 2, but I think there are a few things going on
here:

1) the hash (#) prompt usually indicates that the user is logged in as
root. If that's the case, then sudo isn't necessary, and may not even be
found in root's path.

2) depending on the *nix involved, 'sudo' may not be installed on the
system

3) I believe the "-sh" is only indicating that the message is coming
from the main shell (sh) command, as opposed to a 'bash' shell for
example.

Considering (1), have the user try running the commands from the #
prompt without prefacing them with sudo. In other words:

# mkdir /mnt/TEST
# dir /mnt


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