*Dear Friends,* *Please send me suitable profiles to [email protected]. **SendResumes in word format with contact number,current location and billing rate.*
*TECH LEAD - VIRTUALIZATION* * Location: San Francisco, California local to San Francisco, California* *Duration: 6 months +* *Rate: $45 hr.* *Responsibilities **- Provide Tier 3 support for virtualization problems across our customer base: Incident, Change and Release Management. - Serve as escalation point for all issues that Tiers 1 or 2 need help with. - Define technical practices and procedures, and provide training for Tiers 1 and 2. - Provide technical leadership to ROC staff in real-time and hands-on. Mentor junior and mid level ROC employees. - Observe ROC staff in their technical delivery. Analyze ticket work logs. Mine the Remedy ticket system for data on specific types of problems and the performance of specific individuals. Design and execute skills assessments of ROC staff. - Create training plans, compile training material, hold training classes, create Computer Based Training modules lab exercises, and assess the effectiveness of the training. - Provide recommendations for process improvement. - Review service delivery failures (quality, speed), identify lessons learned and address them in training and coaching sessions, both individual and on a team basis. - Other duties as assigned** ** Working Hours: **- Hours are very flexible and vary due to the business needs of a geographically dispersed 24/7 organization. - On-call duty is essential for Tier 3 support. - No more than 10% travel is required. Required Background We require a seasoned IT professional with extensive experience in administering and architecting virtualized systems, as well as extensive experience in working closely with application administrators and architects. Applicants should have a very strong application background, exceptional troubleshooting skills, and a passion for coaching others.** ** Required Skills: **- MUST: 5 years of experience administering and architecting VMWare installations. - 10 years of Unix systems administration on large implementations. - 5 years of application support in enterprise and e-commerce production environments. - 3 years of storage system administration (EMC or 3Par). - Excellent written and verbal communication skills. - Excellent problem solving skills. - Must have strong customer service qualities. - Team player with focus on company results. - Ability to define, verbalize and train others on troubleshooting strategies. - Experience with Veritas and other clustering technologies* -- Thanks & Regards, Kalyan, Tel:913-538-5491 913-660-0395 Metapro IT Solutions Email: [email protected] Yahoo IM: kalyancbresumes --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.co.in/group/us_itgroups?hl=en -~----------~----~----~----~------~----~------~--~---
