Hi,
*Please send Resume to **[email protected] <[email protected]>* LOCATION: Midtown Manhattan, Client: A&E networks ******Looking for production support consultant, I will not accept any windows/network/unix/linux/System Admin* *Title: Senior Engineer, Production Support Services* The *Senior Engineer, Production Support Services* is responsible for support of the configuration and distribution of enterprise applications to production systems working directly with application owners, development teams, engineering and technology operations. *Duties & Responsibilities* · Perform analytical, technical, and administrative work in planning, installing, designing, optimizing, distribution and support of new and existing applications on deployment environments. · Support proactive measurement and monitoring of application capacities and performance, to enable unhindered business scaling and application uptime. · Adhere to established processes, protocols and procedures to support service management (incident management, problem management, change management, configuration management and release management) · Consult with application development teams to determine optimal configuration of applications and deployment environments. · Handle difficult or escalated production issues with diplomacy and tact, ensuring issues are resolved and communicated in a timely manner. · Support on-call, 24/7, production applications issue resolution escalation from client support services. *Required Experience*: · Strong working knowledge of all aspects of desktop and server operating systems and configuration management, including software distribution, provisioning, patching, compliance & inventory. · Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution, in a concerted effort with application development teams, engineering, vendors, client services and customers to resolve complex production issues. · Understanding of the principles and best practices of software configuration management · Scripting and development skills for deployment, administration, monitoring and support tools. · Strong understanding of operating systems and able to tune environments for optimum performance. · Strong experience in technical service delivery and support. · Highly developed organizational skills and proven project management skills · Minimum 15 years of progressive experience in enterprise-level software technical support roles or organizations. · Experience working in a large production environment, supporting customers, regionally and globally. · Excellent presentation, verbal, written, and interpersonal skills. · Must be customer focused *Preferred*: - ITIL Foundation Certification preferred. - Agile experience preferred. - 7-10 yrs experience working knowledge of LANDesk or other software distribution and asset management systems. – Required - Citrix experience – Required - Microsoft Technologies (operating system, commercial products, .net framework) experience - Required - Scripting Language(s): PowerShell, VB Script (Required), Python, PERL (Desired) - 5-7 yrs experience in server and/or application configuration experience - Required *Required Education*: -BA/BS degree (preferably a MS), in computer science, information systems, software engineering or a related field. 1. Is this person supporting Windows O/S and Office? 1. The ask is to have the engineer will need to work with the Window OS as an environment. The office product as an application that will be deployed from LanDesk and/or supported if it has an integration with another business app. 1. What versions of Windows (Desktop and Server) and Office does this person need to have experience with? 1. Windows Server OS 2008, 2012, 2014, Office 2010, 2013 1. What release of Citrix would be required? 1. Citrix 4.6, 7.6 + 1. Is virtualization required? If so, what packages? 1. Not clear on this question. VMWare technology, P2V requirements and environments 1. What is this person doing on a day to day basis? (are they responding to things escalated from the help desk, or working on scheduled deployments, patches, etc) 1. Scheduled deployments, L2-3 reported incidents and problems, application support, app configurations to deploy via LanDesk and/or within server environments 1. What alternates to LANDESK would work best for your environment? 1. Current Version: LanDesk Management Suite 9.5 (Version 9.50.0.530 — Service Pack 2) *Best Regards* *Ankit Kumar Sagwal* *IDC Technologies Inc.* *E-Mail: [email protected] <[email protected]>* *408-457-9381 Ext:4030* *Hangout: ankit121.rgtalent* *Yahoo: ankitsagwal121* -- You received this message because you are subscribed to the Google Groups "US_IT.Groups" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/us_itgroups. For more options, visit https://groups.google.com/d/optout.
