*ONSITE SUPPORT ANALYST*
*Salt Lake - UT*
*Long Term- 1 yrs*
*Rates-$50/hr on C2C
*
*Point of Sale (Software Application Support not Hardware Support)*
· In depth knowledge of NCR ACS application
o Windows 2003 servers
o Self checkouts (SCOT)
· POS experience – retail world (EBT, gift cards)
· Working Knowledge on Windows platform, Win2k server
· Windows tools for troubleshooting (remote admin into store;
review event logs; ftp files; review services; start/end services)
· Basic network knowledge (how switches/routers work; how server
talks to registers; how to make server/register talk to each other and
research if are)
· Microtrax Payment Systems
*Soft Skills*
· Work well with other IT Teams, Stores.
· Customer service oriented
· Proactive
· Prioritizing & delegating tasks
· Strong initiative
· Ownership of tasks
6-8 years of experience in supporting Point of Sale software application
support for Retail or related industries.
· As a support analyst would be responsible to support the Point of
Sales software application and the various interfaces at Enterprise Level,
· Met the SLAs of delivery, troubleshooting and working with
various teams
· Work with the team in different zone to deliver the required fixes
· Provide temporary and permanent fixes for the problems
Root cause analysis
Able to work with teams in different time zones across the world
**
*Thanks & Regards*
*A T T Y*
Manager - Recruitment
IDC Technologies, Inc.,
1851 McCarthy Boulevard, Suite 116, Milpitas, CA, USA, 95035,
Contact #: 408-457-9399 Ext: 2026 || Email: [email protected] ||
Web: www.idctechnologies.com
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