Thanks for the answer.
But that on-rev account already has a dedicated ip.
I wasn't in direct contact with the isp, but according to my client
it wasn't the ip that was blocked, but the server itself.
The app sends requests to the server through urls such as :
that's what on-rev support told me should be used instead of ip,
and from what I understand that was blocked...
On Tue, October 18, 2016 2:13 pm, Matthias Rebbe wrote:
> That´s really strange. I´ve never heard about such blocking in general.
> And that the support is not answering is also very un-typical.
> What might help is to add a dedicated ip for the on-rev account.
> So the domains of the on-rev account have their own ip-address and not the
> main ip all other on-rev accounts on that server have.
> The dedicated ip is not very expensive. If i remember right about 39$/y.
> And it is setup within hours.
>> Am 18.10.2016 um 13:48 schrieb jbv <j...@souslelogo.com>:
>> Hi list
>> One of my clients experienced severe problems a week ago
>> as they couldn't use their client/server LC app and therefore lost dozens
>> of potential clients. After blaming the developer for the days and
>> repeating that the internet connection was ok, the tech support of the
>> isp finally accepted to do some more research, and finally confessed that
>> they had blocked the on-rev server, but wouldn't explain why... Did
>> anything similar happened to anyone with an on-rev account ? And is
>> there anything that can be done to prevent any further problem like that
>> I'm asking the list, because despite sending a couple of urgent
>> support requests to on-rev at that time, nobody ever got back to me...
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