On 5/12/17 4:20 AM, Graham Samuel via use-livecode wrote:
your method also avoids the issue of launching a completely automatic update without giving the user an opportunity to refuse. So you just get the user to run the installer, the same way as Tiemo does - is that right?
It would be if I still used installers. My long-term client said she'd never use one again, it caused more problems than it solved. So we use a plain .zip file now for Windows and a .dmg for Mac. That isn't without issues as well, mostly for Windows users, who don't always understand that Windows inexplicably opens the zip file with the contents displayed, but it isn't really unzipped. When they try to double-click the .exe file, it fails and usually results in a support call. The instructions clearly state that they need to move the enclosed folder to the desktop, but users don't read, especially if it is in giant red text with underscores and stars and italics and repeated several times. (Okay, I exaggerate.)
But for the most part she tells me that support is less with this method than it was for the installer they used to use. It probably depends on what installer you have. I took over the project post-installer so I don't have any experience with their previous product.
-- Jacqueline Landman Gay | jac...@hyperactivesw.com HyperActive Software | http://www.hyperactivesw.com _______________________________________________ use-livecode mailing list use-livecode@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-livecode
