Have you ever had to make a claim? I havent had a Powerbook, but the desktops (Mac) Ive had have never pooped out. Lynn Fredricks
Yes. While I was in France, my Wall Street LCD screen started going intermittent, but it hadn't progressed to the point that it was unusable. I had moved to France for a while and taken it with me, but I knew the fine print and since I didn't buy the computer there, I was out of luck if it had completely failed. Upon returning to the USA, it got worse, so I sent it directly to an Apple Certified dealer (this was before Apple stores existed) and had it back in about 4 days.
I got a G4 17" powerbook in 2003 and in 2005 (past the 1 year factory warranty) I had the Firewire ports go out. I bought a Firewire/USB2 drive, backed up my machine (thankfully the USB circuitry was not affected and the port on the G5 was USB2 -pretty fast) and gave it to the guy at the Genius Bar at the Apple Store in Stonestown mall in SF. It came back, perfect, within the same week.
Apple is also very good about their refurb purchases. I bought two 23" refurbished cinema displays and both had arrived with bad power supplies. I was able to trade both of them in for working ones at my local Apple store, after about a day of waiting for them to get stocked.
Applecare has variable rate pricing. The cost for a powerbook warranty is going to be a lot more because they are more vulnerable. Desktops and screens coverage aren't nearly as much.
I like the way their tech people are recruited and trained. They don't treat you like an idiot if they see that the customer knows what he's talking about, and when you talk tech with them, you can tell that they know their subject well.
I have a MacBook now, first generation dual Intel, inherited from my dad, who eagerly bought it with all the trimmings, but never got to use it. He could barely push the right keys, and it was sad. He had been a mac user for years.. So far the fan has roared up strangely a couple of times, but it hasn't done the shutdown thing. Yes, it has the full Applecare plan, too.
Stephen, Have you ever had to make a claim? I havent had a Powerbook, but the desktops (Mac) Ive had have never pooped out. Don't get me started on my Dell laptop though ;-) Best regards, Lynn Fredricks
-- stephen barncard s a n f r a n c i s c o - - - - - - - - - - - - _______________________________________________ use-revolution mailing list use-revolution@lists.runrev.com Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
