The idea that the customer services manager of a company would enlist that 
company's own customers in a public debate over the merits of that company's 
product and the rather easy to debase claims it made of its product... Well it 
just feels a little icky.  I am a huge fan of xtalk and any bridge that can be 
built between intent and the horrors of programming.  That is a professional 
opinion, a philosophy.  When I purchase a product, that decision, and the money 
that is exchanged is my argument for that product, and should be sufficient to 
pay for any PR the company uses to attract other customers. And to ask for help 
without explaining how that decision to ask for customer help was made (and 
why) or at a minimum also venturing your own attempt at the same debate seems a 
tad unfair.  Choosing a tool, especially in programming where endless hours are 
eaten up thereafter, well that is argument in itself.  Use it!  Tell the world 
how many rev users there are.  If someone, unabated, wants to defend your 
products in public debate, so be it.  But to ask this of your own customers?  
If the product were free, and if you were an unpaid volunteer, well maybe.

randall
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