Frankly, I welcomed the opportunity to put in a good word for Rev.
Every little bit of positive publicity makes it more likely that Rev
will "live long and prosper"--and that's good news for all of us who
use Rev professionally and as hobbyists.
On Nov 29, 2009, at 10:40 AM, Randall Reetz wrote:
The idea that the customer services manager of a company would
enlist that company's own customers in a public debate over the
merits of that company's product and the rather easy to debase
claims it made of its product... Well it just feels a little icky.
I am a huge fan of xtalk and any bridge that can be built between
intent and the horrors of programming. That is a professional
opinion, a philosophy. When I purchase a product, that decision,
and the money that is exchanged is my argument for that product, and
should be sufficient to pay for any PR the company uses to attract
other customers. And to ask for help without explaining how that
decision to ask for customer help was made (and why) or at a minimum
also venturing your own attempt at the same debate seems a tad
unfair. Choosing a tool, especially in programming where endless
hours are eaten up thereafter, well that is argument in itself. Use
it! Tell the world how many rev users there are. If someone,
unabated, wants to defend your products in public debate, so be it.
But to ask this of your own customers? If the product were free,
and if you were an unpaid volunteer, well maybe.
randall
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