Very well put Jeff. I guess I came into Enterprise and On-Rev about the same time and your feelings echo my own. I had no interest in a pre-alpha RevMobile, but I feel like I was penalized because of it. And I have to add that Jerry's tRev has enhanced my Enterprise experience quite a bit.
Joe F. On Aug 3, 2010, at 9:40 PM, Jeff Massung wrote: > I've tried to hold back from chiming in on yet another "passionate" > discussion having to do with Rev. Most everyone here is great, and obviously > there are those here intent on trying to diagnose and fix the problem. > Bravo. > > Yet, I feel the need to say that I had *extremely* similar issues to Jerry > for the few months I used On-Rev. I had several emails back and forth with > Heather regarding extremely sporadic and spotty access to my site given a > web application I've been developing for quite some time. > > While using On-Rev, my user-base (in pre-pre-alpha) consisted of a whopping > 8 people, and there would be hours at a time during which my REST API'd > application was just unavailable to my customers. There'd be times where an > average command would take milliseconds, and others when socket operations > would timeout *consistently* (we're talking 20+ second timeouts). This was > just wholly unacceptable for me - as a paying customer. > > During this time, Heather and Co. were very responsive and - I think - > understanding of the problem(s) I was facing, but in the end weren't able > to accommodate me in the way I was hoping they would. And that's 100% okay; > no company can meet every customers' needs. So I switched to a different > host, I'm paying more, and have had no problems (other than my own stupid > bugs) since. > > It's really great that Rev users love their tool of choice. It's even better > that they want to make it the best it can be. Sometimes I wonder if the Rev > team realizes just how good of a marketing resource they have in their > community. I rarely witness it being coddled, nurtured, loved, and even > taken advantage of (in a good way). If I had such a zealous group behind one > of my products, I'd be here every day trying to grow it. > > But, in the end, we're customers. We're not paid advocates - at least I'm > not. If a product I'm paying for isn't working for me, I move on. And - from > what I've read and discussions had - that very much seems to be what Jerry > did with On-Rev. We (and our business ventures) don't have infinite amounts > of time and money in the bank to wait for a product to mature meet our > needs, no matter how badly we want it to. And, likewise, unless the Rev team > is aware that there is a serious risk of losing it's [very loyal] customers, > there's no incentive for them to do better. > > If I may venture a guess, I think what most people like about Jerry, his > team, and his products are that they are extremely focused and targeted. And > to make things even better, they eat their own dog food. > >> From the outside, the Rev team feels like the exact opposite. I see > nearly-zero focus on anything. On-Rev is > 1 years old now and the IDE is > still something I wouldn't have release to any customer - even as an early > alpha. There's no way they use that tool in-house, because any programmer > worth their salt would have screamed out loud and started making it better > within 48 hours of being forced to use it. And, to distract from that > product line, there's also RevMobile, RevServer, RevWeb, RevDesktop, and > whatever the next pre-alpha $400 product is in the pipe. > > That's not to say I don't love the thought of what Rev could be. I want it > soooo badly I can taste it. And I'm what you might call a die-hard > programmer that's programmed everything from 8-bit micro-controllers, Lisp > compilers, satellite communications, to PS2, Nintendo, 360, and PS3 video > games for Disney. But, I just love how productive I can be in the 100% live > environment that Rev provides for me. And, frankly, it's fun as hell and > even zen-like relaxing at times. ;-) > > But, there have to be consequences for failure. Jerry's a customer. I'm a > customer. I've been a customer for over a year now, and the bottom line is > that I've gotten nothing from my maintenance fee for Enterprise except > continually postponed promises. If it expires before 5.0 comes out, I won't > renew it. I tried On-Rev and it didn't do what it claimed (for me) either. > > Damn, that was a long-winded way of saying, please cut Jerry some slack. > He's just another paying customer, and if the service provided doesn't live > up to his expectations or needs, he moves on. No one should be upset at > Jerry for any reason at all. If there's anything to be upset about, it would > be asking one's self, "why on Earth wouldn't Rev do *everything* in their > power to make such a long-standing customer incredibly happy so he could > keep advocating Rev and even be able to claim that Rodeo runs on Rev > servers?" > > Jeff M. > > /emote hunkers down, waiting to dodge incoming flames... > _______________________________________________ > use-revolution mailing list > [email protected] > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-revolution _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
