On Wed, Aug 4, 2010 at 1:04 PM, Michael Kann <[email protected]> wrote:
> Jacqueline, > > One weird aspect to the situation is that the on-rev server is physically > in Texas (Houston) and the two people reporting problems (Jerry and Jeff) > are also in Texas (Austin). > > Agreed. I also found that extremely odd. I can promise that I'm not making up a problem. I have no vested interest in hurting On-Rev, advocating its use or non-use, and if the servers work well for everyone else using them, I'm not only happy for RR, but also for the customers using it. For my particular application/use, it didn't work as advertised. I had users continually unable to use the application as it was intended to be used, I needed to move forward, and RR was unable (I'd hate to think unwilling, but I don't know) to help me. To possibly help Andre and others diagnose the issue, I had an application running as a web server using a REST-base API (basically using GET, POST, DELETE, etc. to interact with a database on the server, think something similar to couchdb). These commands were timing out regularly and without warning with very few people hitting my site. They are also commands that are sent regularly to the server (every 5 seconds or so), so something timing out is a big problem. However, if you were to go to the webpage, it would load (eventually) since browser timeouts are much longer and typically more accepted by users; they assume the problem is their CPU or internet connection and not the site. Two of the reasons for my switch (there were others), were: 1) I personally had zero control over the server. If it needed rebooted or similar, I needed to get in touch with RR and ask them to do it. I was being reliant on someone else to handle my customer's problems. That was something I couldn't live with. It's completely subjective. 2) I was having problems with only 8 customers, and - if lucky - I was planning on growing this service to be considerably larger. If I had no faith at 10, why would I have any faith at 1,000 or 10,000? It was just a risk I was unwilling to take. Jeff M. _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
