From: Donald Watson <[EMAIL PROTECTED]> Date: Wed Jul 30, 2003 4:50:30 PM America/Detroit To: [EMAIL PROTECTED] Subject: Re: Inexcusable? (Was Re: Rev 2.0.2 is availalble)
On Wednesday, July 30, 2003, at 01:38 PM, Richard Gaskin wrote:
I would go just a step further: I would call it merely suboptimal. ;)
perhaps if we get a few more responses on this it can be downgraded to *user error*
Given the many details no doubt involved in the MetaCard acquisition and the
MacWorld trip right on its heels, these sorts of suboptimal things seem
understandable. Since the focus of any conference is getting new customers,
it seems reasonable that would be their priority at the time.
What in the world does this have to do with anything? The point I am trying to make is that posting the information concerning reclassification of licenses and renewal info for current customers *should* have been done at the same time. In fact, I expected this list to get the news first.
To RunRev's credit they did post a note here before MacWorld requesting
patience and letting us know they'd resolve upgrade questions when they got
back.
Posting a request for patience and disseminating the information to the current users first is not the same.
In practical terms, the only people even potentially affected materially was
the small subset of licensees whos expiration date fell between the 2.0.2
announcement and now, a span of two weeks out of 52.
Patience, Grasshopper....
Richard, IMO rev users in general have shown a great deal of patience with both the company and the products. We have been very patient about bugs that won't go away, very late upgrades, builder windows with no buttons, no published manuals, and other failures to numerous to still be in my collective consciousness.
-- Richard Gaskin Fourth World Media Corporation Developer of WebMerge: Publish any database on any Web site ___________________________________________________________ [EMAIL PROTECTED] http://www.FourthWorld.com Tel: 323-225-3717 AIM: FourthWorldInc
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