On 10/21/06 5:18 AM, "Heather Nagey" <[EMAIL PROTECTED]> wrote:
> Dear List members, Nice. > > First, an apology from me: I just don't have time to read this list > like I used to. I miss you all and the great conversations here, but > I have to focus first on direct customer support and other > activities. I'm still list mom, but I have delegated a certain amount > to others. > > Ok, so. Bill. Please, please please, write to support. > > [EMAIL PROTECTED] > > Believe it or not, we WANT to hear from you. If you, or anyone else, > is unhappy with a new Rev release, any new Rev release, and most > particularly if it is CRASHING on you, WE NEED TO KNOW. If you > haven't got time or don't know how to use bugzilla, at least send a > heads up to support. We'll follow it up as best we can, we'll try and > help you pin down why it is crashing, and if necessary we'll make > that bugzilla report ourselves. Yes, it has to arrive in bugzilla > somehow, eventually, or the dev team may miss it. We love people who > use it themselves - that url again > > http://support.runrev.com/bugzilla > > but we do understand that some people don't have time or don't know > how to use it. We still need to hear about your problems. Its nice to > get email saying how wonderful Rev is (and we do get that too!) but > what we need is the problems, because if we don't know, WE CAN'T FIX > THEM. Yes, sometimes some members of the team read this list, but its > not a substitute for a bugzilla report. We can't afford to let the > dev team spend their precious time on reading lists and trying to > collate maybe bug reports and sift them out from code errors by the > user. > > I don't know how many of you here also get the newsletter... another > url coming up... > > http://www.runrev.com/newsletter > > but if you do read that, you'll know that in addition to our inhouse > testing, the wonderful improve list and bugzilla, we are adding > conference focus groups to our beta testing. We realise that actually > seeing you guys using the program is incredibly valuable. If I can > persuade any more of you to join us in Malta (Bill??) I'd be thrilled > and so would the team. We need you! Rev needs you! Please come, there > is still time! > > http://www.runrev.com/newsletter/october/issue11/newsletter5.php > > If anyone else here is interested in joining a new intensive beta > test program, please email me, at [EMAIL PROTECTED], and we'll see > what can be set up in terms of remote testing as well as hands on > focus group testing. > > We care. We do fix things we can reproduce. We keep on keeping on > because you are all great, because Rev is great, and because Rev + > Users = Great New Software. We aren't perfect, and neither is Rev, > and everyone on this list is human ... sometimes we rub each other > the wrong way, but we're all here to move forward. Lets do that! > > warm regards to all > > Heather Nagey > Customer Services Manager and listmom > Runtime Revolution Ltd > http://www.runrev.com > > > > _______________________________________________ > use-revolution mailing list > [email protected] > Please visit this url to subscribe, unsubscribe and manage your subscription > preferences: > http://lists.runrev.com/mailman/listinfo/use-revolution _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
