I am having the same issue with my guacamole, and while I am trying to follow the steps laid out by notspeedy, when I do:

SET GLOBAL time_zone = America/Edmonton;

I get the response:

#1054 - Unknown column 'America' in 'field list'

This is done from inside the mysql database...

What do I need to do to make this go away so I can use the database option? If I use 'user_mapping.xml', everything works.

I am running:
mysql  Ver 15.1 Distrib 10.2.25-MariaDB, for debian-linux-gnu (x86_64) using readline 5.2 on Debian 10, using the setup described in the docs.

I also see that notspeedy has created an issue about this at JIRA (https://issues.apache.org/jira/projects/GUACAMOLE/issues/GUACAMOLE-766?filter=allopenissues), it has been marked as a minor priority.
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