A few things to keep in mind when troubleshooting an issue like this: - When a connection fails, the full details of the failure will never be exposed to the user via the web interface. The error displayed there is intentionally high-level. It lets the user know something is wrong, but will not be very useful for troubleshooting. You will need to consult the guacd logs. - If you are able to successfully connect to some RDP servers but not others, there must be some difference between the servers that accounts for that. If you can investigate the differences between the RDP servers in question, that might tell you everything you need to know. If you are certain that the servers are reachable over the network, and there is no firewall on those servers blocking guacd from connecting, then the most likely cause would be authentication-related. - If the guacd logs are not revealing, enabling debug-level logging for guacd may help.
As Nick suggested, you should first locate your guacd logs, most likely within /var/log/syslog or journalctl. To enable debug-level logging for guacd, you would edit /etc/guacamole/guacd.conf and set the log level. The manual provides an example showing the format of this file, if it doesn't already exist: http://guacamole.apache.org/doc/gug/configuring-guacamole.html#guacd.conf With the possible exception of the log level, you don't need to specify anything that you aren't already specifying. - Mike On Fri, Oct 30, 2020 at 12:54 PM Arpit Agarwal <a...@mpatra.com> wrote: > Hello Now i got below message. Also want to repete few rdp on the same > network with same configuration are working fine. Out of 10 only 4 are not > working. Please help me to give steps what need to do to solve this. > > > Thanks & Regards, > Arpit Agarwal > Chat ID's: > GTalk :a...@mpatra.com > Skype :iarpit22 > http://www.arpitagarwal.in > Office: +91 120 4561602 > India Cell : +91 99719 77770 > USA Cell : +1-732-705-7727 > ------------------------------------------------------------ > The information contained in this transmittal is privileged and > confidential. The information is intended only for the use of the > individual or entity named above. If the reader of this message is not the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please notify us immediately > by telephone or e-mail, and delete this message from your server. > P Please don't print this e-mail unless you really need to. Be Green. > > > > > > > > > > > > On 30-Oct-2020, at 10:55 PM, Arpit Agarwal <a...@mpatra.com> wrote: > > IT is MySQL and working on the same server. If you are using any chatting > app for chatting with you will be grateful bro. > > Thanks & Regards, > Arpit Agarwal > Chat ID's: > GTalk :a...@mpatra.com > Skype :iarpit22 > http://www.arpitagarwal.in > Office: +91 120 4561602 > India Cell : +91 99719 77770 > USA Cell : +1-732-705-7727 > ------------------------------------------------------------ > The information contained in this transmittal is privileged and > confidential. The information is intended only for the use of the > individual or entity named above. If the reader of this message is not the > intended recipient, you are hereby notified that any dissemination, > distribution or copying of this communication is strictly prohibited. If > you have received this communication in error, please notify us immediately > by telephone or e-mail, and delete this message from your server. > P Please don't print this e-mail unless you really need to. Be Green. > > > > > > > > > > > > On 30-Oct-2020, at 10:53 PM, Nick Couchman <vn...@apache.org> wrote: > > On Fri, Oct 30, 2020 at 1:21 PM Arpit Agarwal <a...@mpatra.com> wrote: > >> Hello Nick, >> >> So nice of you to reply me so fast. I am not technical person just >> installed it and running. Now i m also not getting any other one to get it >> solved. Can you please tell me the path from where i can pull the logs >> which i can provide you the same and get it solved. The system has below >> config rest all please guide me please. It has Tomcat 9 >> > > guacd logs should be in syslog somewhere - on Ubuntu 20.04.1 that is > probably done via "journalctl", but also could be /var/log/messages or > /var/log/syslog. > > >> >> Environment: >> Ubuntu 20.04.1 LTS (GNU/Linux 5.4.0-52-generic x86_64) >> 10 CPU cores, 60 GB RAM (guaranteed), 1600 GB disk space (100% SSD), 100% >> SSD disk space, UNLIMITED traffic, 1 Gbit/s port >> >> > That certainly looks robust enough. Is your MySQL or MariaDB database > running on that same server, or somewhere else? > > -Nick > > > >
