Hi, I have the problem that an external user have to connect with his company laptop to our guacamole server, and use a connection. His laptop seems to be kind of secure and does not allow websockets, at least guacamole tries to use httpTunnel. However, the user can log in, but is not able to connect to the connection. In the syslog, we see that the tomcat builds up a connection, but the user just sees: "Connected to Guacamole. Waiting for response..." In the web-devTools I see that the "tunnel?connect" was successful, and I see a lot of tunnel?write request, which all ends with 200, (which I also see in the tomcat-logs). I can not find any error message which describe why the user cannot get an image.
The small troubleshooting paragraph did not help me, everything runs already over https, and independent of his network, the connection does not work for his laptop. https://guacamole.apache.org/doc/gug/troubleshooting.html#no-graphics-appear Is there maybe any client code which cannot be executed? What can I test/do to get more information and logs (log level is already high)? What are things which can do this trouble? Thank you for your help. Cedric ps: How can I answer to questions from other users per email? pss: Should I post this also into JIRA?
