Thank you, I have to wait till I have a next meeting with him or somebody from his company which does the architecture to get more information.
Am Fr., 10. März 2023 um 05:20 Uhr schrieb Michael Jumper < mjum...@apache.org>: > On Thu, Mar 9, 2023, 6:33 AM Cedric Biedermann <cedricbie...@gmail.com> > wrote: > >> Hi, >> >> I have the problem that an external user have to connect with his company >> laptop to our guacamole server, and use a connection. His laptop seems to >> be kind of secure and does not allow websockets, at least guacamole tries >> to use httpTunnel. >> > > If something is interfering with the stream of data, it may prevent even > the HTTP tunnel from functioning. There may not be much that can be done > unless the external user in question can configure whatever is intercepting > the stream to stream things through without disruptive levels of buffering. > > However, the user can log in, but is not able to connect to the connection. >> In the syslog, we see that the tomcat builds up a connection, but the >> user just sees: >> "Connected to Guacamole. Waiting for response..." >> In the web-devTools I see that the "tunnel?connect" was successful, and >> I see a lot of tunnel?write request, which all ends with 200, (which I also >> see in the tomcat-logs). >> I can not find any error message which describe why the user cannot get >> an image. >> > > There probably really is no error - just a total lack of received data, > because something between the browser and the Guacamole server is > intercepting that data. > > The small troubleshooting paragraph did not help me, everything runs >> already over https, and independent of his network, the connection does not >> work for his laptop. >> >> https://guacamole.apache.org/doc/gug/troubleshooting.html#no-graphics-appear >> > > Is there anything else on the network in front of the Guacamole server > that might be interfering with traffic? A proxy? > > Is there maybe any client code which cannot be executed? >> What can I test/do to get more information and logs (log level is already >> high)? >> What are things which can do this trouble? >> >> Thank you for your help. >> >> Cedric >> >> ps: How can I answer to questions from other users per email? >> > > Just respond as you would any email. Any email that goes to > user@guacamole.apache.org address will go to the list, including your > responses. > > pss: Should I post this also into JIRA? >> > > No, it is extremely unlikely that this is a bug: > > https://guacamole.apache.org/faq/#probably-not-a-bug > > - Mike > >
