The only place that might give a clue is the Simple History, as I said, and/or the logs. When was the document processed? Was it ever processed? Did somebody hard-kill the agents process at some point? Those questions are the only clues.
Karl On Thu, Mar 8, 2018 at 9:18 AM, msaunier <[email protected]> wrote: > « But it would be great to know how this happened. » > > > > I agree with that. That's why I left the job as it is right now. > > > > You have an idea ? > > > > I will look on my side. > > > > > > > > *De :* Karl Wright [mailto:[email protected]] > *Envoyé :* jeudi 8 mars 2018 15:06 > *À :* [email protected] > *Cc :* Fabien Harrang <[email protected]>; [email protected] > *Objet :* Re: 3 document blocked on the jobqueue > > > > They have a "null" document priority: > > > > public static final Double nullDocPriority = new > Double(noDocPriorityValue + 1.0); > > > > That is why they are not being queued. The question is how they wound up > in that state. Whenever documents are queued, they are given a document > priority. The Simple History would be where I'd go to look for clues as to > what happened to these specific documents. > > I believe you can reset document priorities by simply pausing the job and > restarting it. But it would be great to know how this happened. > > > > Karl > > > > > > > > On Thu, Mar 8, 2018 at 4:29 AM, msaunier <[email protected]> wrote: > > Hello Karl, > > I hope you are well. > > > > I contact you today, because I have encounter a bug today. I have no log > for this problem, so I don’t understand why this documents are blocked. (I > still add the log file to this mail.) > > > > I join a CSV at this demand. > > > > This work was blocked at 6:30PM yesterday. > > > > They 2 folders have no documents and the .pcl exist. > > > > How can I help you find the source of this problem? > > > > Thanks you. > > >
