Paused and resume corrected the problem.
If I have the problem again, I will contact you.
Thanks
De : Karl Wright [mailto:[email protected]]
Envoyé : jeudi 8 mars 2018 15:39
À : [email protected]
Cc : Fabien Harrang <[email protected]>; [email protected]
Objet : Re: 3 document blocked on the jobqueue
The only place that might give a clue is the Simple History, as I said, and/or
the logs. When was the document processed? Was it ever processed? Did
somebody hard-kill the agents process at some point? Those questions are the
only clues.
Karl
On Thu, Mar 8, 2018 at 9:18 AM, msaunier <[email protected]
<mailto:[email protected]> > wrote:
« But it would be great to know how this happened. »
I agree with that. That's why I left the job as it is right now.
You have an idea ?
I will look on my side.
De : Karl Wright [mailto:[email protected] <mailto:[email protected]> ]
Envoyé : jeudi 8 mars 2018 15:06
À : [email protected] <mailto:[email protected]>
Cc : Fabien Harrang <[email protected] <mailto:[email protected]> >;
[email protected] <mailto:[email protected]>
Objet : Re: 3 document blocked on the jobqueue
They have a "null" document priority:
public static final Double nullDocPriority = new Double(noDocPriorityValue +
1.0);
That is why they are not being queued. The question is how they wound up in
that state. Whenever documents are queued, they are given a document priority.
The Simple History would be where I'd go to look for clues as to what happened
to these specific documents.
I believe you can reset document priorities by simply pausing the job and
restarting it. But it would be great to know how this happened.
Karl
On Thu, Mar 8, 2018 at 4:29 AM, msaunier <[email protected]
<mailto:[email protected]> > wrote:
Hello Karl,
I hope you are well.
I contact you today, because I have encounter a bug today. I have no log for
this problem, so I don’t understand why this documents are blocked. (I still
add the log file to this mail.)
I join a CSV at this demand.
This work was blocked at 6:30PM yesterday.
They 2 folders have no documents and the .pcl exist.
How can I help you find the source of this problem?
Thanks you.
