it is more the Idea the the enduser does not feel comfortable if they know someone can just go in without them knowing. So How will the Admin know that the person on the other end is really the person that owns that account. Hackers are real crafty Now if you add some security Questions to Identify the end user, then it would be viable.
snowc sent the following on 8/11/2009 4:49 AM: > Hi BJ, > > Why would you not recommend doing this? What I am proposing is similar to > unix' "sudo" or window's "runas". > > The current situation is that to support a user, the helpdesk has to reset > the password of the user they are trying to support so that they can login. > They then have to "tell" them their new password! > > Cheers, > > Chris > > > BJ Freeman wrote: >> it would be a customization that you would have to support. Just code >> you own security manager so if full admin rights then can login with no >> password. I would not recommend this though. >> >> snowc sent the following on 8/10/2009 11:42 PM: >>> My client frequently logs on as other users to support the users when >>> they >>> have queries about specific screens. >>> >>> Would their be a "relatively easy" way of providing an extra button on >>> the >>> party screen that logs admin in as the other user without admin having to >>> type in a password? >>> >>> Many thanks in advance... >> -- >> BJ Freeman >> http://www.businessesnetwork.com/automation >> http://bjfreeman.elance.com >> http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro >> Systems Integrator. >> >> >> > -- BJ Freeman http://www.businessesnetwork.com/automation http://bjfreeman.elance.com http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro Systems Integrator.
