in the facility module the item is put in holding bin for disposition. A task is generated for the order that is was returned and why. depending on the level of CRM you have, it ranges from being in the task in the ordermgr to being directed to the CRM manager(party) for assignment.
based on the handling of the task it is either reshipped or handle as stock return. stock return depends on the stores policy about returns. do you charge a restocking fee which would be work-effort. the restocking takes the item from the holding bin and returns it to inventory. ========================= BJ Freeman http://bjfreeman.elance.com Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> Specialtymarket.com <http://www.specialtymarket.com/> Systems Integrator-- Glad to Assist Chat Y! messenger: bjfr33man Linkedin <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> Sam Hamilton sent the following on 3/21/2010 8:13 PM: > Hi Guys, > > I am wondering how people using the facility module out there handle > their returned items sent back from the post office for reasons like > incorrect address, item not delivered or item not collected etc. > > I have found a section in Order > (https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which > is more like an RMA system that also handles returns to suppliers > (http://en.wikipedia.org/wiki/Return_merchandise_authorization). > > Cheers > Sam >
