should mention most of this can be done with simple methods services and ECA's
========================= BJ Freeman http://bjfreeman.elance.com Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> Specialtymarket.com <http://www.specialtymarket.com/> Systems Integrator-- Glad to Assist Chat Y! messenger: bjfr33man Linkedin <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> BJ Freeman sent the following on 3/21/2010 8:41 PM: > in the facility module the item is put in holding bin for disposition. > A task is generated for the order that is was returned and why. > depending on the level of CRM you have, it ranges from being in the task > in the ordermgr to being directed to the CRM manager(party) for assignment. > > based on the handling of the task it is either reshipped or handle as > stock return. stock return depends on the stores policy about returns. > do you charge a restocking fee which would be work-effort. > the restocking takes the item from the holding bin and returns it to > inventory. > > ========================= > BJ Freeman > http://bjfreeman.elance.com > Strategic Power Office with Supplier Automation > <http://www.businessesnetwork.com/automation/viewforum.php?f=93> > Specialtymarket.com <http://www.specialtymarket.com/> > > Systems Integrator-- Glad to Assist > > Chat Y! messenger: bjfr33man > Linkedin > <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> > > > Sam Hamilton sent the following on 3/21/2010 8:13 PM: >> Hi Guys, >> >> I am wondering how people using the facility module out there handle >> their returned items sent back from the post office for reasons like >> incorrect address, item not delivered or item not collected etc. >> >> I have found a section in Order >> (https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which >> is more like an RMA system that also handles returns to suppliers >> (http://en.wikipedia.org/wiki/Return_merchandise_authorization). >> >> Cheers >> Sam >> > > >
