Thank you for the reply. Yes, i went through the customer request option and
tried it out as well. The foundation is there and we could build on the
same.

One more query, is there a ticketing system within ofbiz? Something similar
to the one under otrs.org

If yes, could you direct me to the appropriate url/resource?
Regards


On Wed, Jan 19, 2011 at 8:28 AM, David E Jones <[email protected]> wrote:

>
> The CustRequest and related entities are designed for this. No reason to
> adapt something almost entirely unrelated.
>
> -David
>
>
> On Jan 18, 2011, at 6:16 AM, Jacques Le Roux wrote:
>
> > There is a return order process that could maybe be adapted
> >
> > Jacques
> >
> > From: "Balasubramaniam Mohan" <[email protected]>
> >> Hi,
> >> New Year Greetings to everyone in the OfBiz Group.
> >> Does the Data Model support a complaint management system? Is it
> possible to
> >> simulate one?
> >> Have anyone tried?
> >> Appreciate your reply.
> >> Regards
> >>
> >
>
>

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