ofbiz is set up to provide services as a product.
you can use the virtual/variant. to setup manufacture, model, etc.
you can use the manufacturing component to start a route, that waits for
the item to arrive, then process. part of the process can be to sent a
part to another facility.
so all your repair steps can be defined
not all of this is OOTB, and requires some customization.
Robert G. sent the following on 6/5/2012 4:42 AM:
Hey,
I have products like service products, where I do cleaning or repairs...
I want to make the process easier, so I want to get specific information
from the customer depending of the product type...
if he want to repair sth, I want f.ex. get the information about the model,
manufacturer and the error description from him.
These information shall be visible in the management system behind the
ecommerce...f.ex. in the order summary etc...that the employee can see the
details. (maybe I use the attributes?)
The second problem is, that we let the things repair by another company. So
after we get the defective good, we send it to the other company...and gets
it repaired back. How can I handle this process, that we know on every time
where the item is and with which status it is there...like waiting for
approval, repaired etc.
what do you think?
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