Hi Aditya, Sorry to be late, I agree with you.
Jacques Le 09/10/2017 à 13:19, Aditya Sharma a écrit :
Hello all, I would like to suggest some changes in process diagrams of Customer Relationship Management (CRM) Process Overview page ( https://cwiki.apache.org/confluence/x/RpJjB). 1. For the "*Lead Management*": Lead can be acquired from various sources like a campaign, conference, website etc so the first activity cannot be "Call CSR". Please refer: https://drive.google.com/open?id= 0B27ZznUMte3BNTFnNU9xa0Vxbkk 2. For the "*Sales Forecast*": As defined: Sales Forecast is a process of estimating sales that a company expects within a specific period. It helps a company to speculate short-term and long-term performance. As forecast is an estimated future sale, it is the Sales Manager or any other designation from management responsible for making or approving such estimates. So the first activity "Call CSR" seems to be futile here. Please refer: https://drive.google.com/open?id= 0B27ZznUMte3BNjZZdHpnbnF4RjQ Please enlighten me if I missed something. Thanks and Regards, *Aditya Sharma* | Enterprise Software Engineer HotWax Systems <http://www.hotwaxsystems.com/> <https://www.linkedin.com/in/aditya-sharma-78291810a/>
