Satish Saini, Your understanding is correct that until you shipped an item in real business scenario you won't be able to create refund for that order. You simply needs to cancel that order. If you check cancel order flow you will get all the cross entires against it and void transaction as suggested by Tarun.
But if your case is for an approve order you have explicitly capture the payment from accounting screen then you can go for refund. Please take a look at accounting screen AR and AP for more details. HTH! Rishi Solanki Sr Manager, Enterprise Software Development HotWax Systems Pvt. Ltd. Direct: +91-9893287847 http://www.hotwaxsystems.com www.hotwax.co On Tue, Jan 16, 2018 at 4:13 PM, Tarun Thakur < [email protected]> wrote: > Hello Satish, > > Glad that you have asked this question. I too had faced this problem and > had a conversation here in past. This is the case of a post void > transaction which in my knowledge isn't handled in OFBiz. You can customize > it as per your need. > > If I'm wrong kindly do correct me. > > *Thanks & Regards*, > [image: Inline image 2] > *Tarun Singh Thakur *| *Business Development Representative* > Mobile: +91-8826544218 > www.*karyonsolutions*.com | *Building the Nucleus* > > On Tue, Jan 16, 2018 at 3:45 PM, satish <[email protected]> > wrote: > >> Hi All, >> In case of sale order which is in approved status, When an item >> is >> cancelled or quantity is decreased so how does the refund flow work in >> OFBiz. >> Currently, i have just checked that there is only refund after creating a >> return only when order is shipped/completed. But in my case order is not >> shipped, so i think there is no need to create a return for approved sale >> order. >> Please help me out to make a refund to customer without creating an return >> for approved order. >> >> Thanks in advance >> Satish Kumar >> >> >> >> -- >> Sent from: http://ofbiz.135035.n4.nabble.com/OFBiz-User-f135036.html >> > >
