Hello Tom, I would ask the user to use recording test: "Start recording test" button on "Choose device" dealog then you can modify config.xml and "play" with "microphoneRateBest", "echoPath" and "echoSuppression" properties
this will require couple of round-trips: 1) you change the value 2) user will reload the page 3) test the sound then goto 1 if it doesn't help additionally I would ask user to try to use external microphone (for ex. handsfree microphone from his/her cell-phone) something like this On Mon, May 9, 2016 at 6:04 AM, Tom Wagner <[email protected]> wrote: > OM 3.1.1 running nicely on Debian Jessie for all but one of my > conferencing participants (logging in from mixed Apple and MS clients). > Of course he's the least tech-savvy and is located in the UK (server and > most other participants are on the California coast). > > His video display is fine and crisp in the Conference room, but his audio > is muffled and extremely distorted--a sort of raspy rumble that is > completely unintelligible. > > * His audio/video is fine in a Google Hangout > * He is running Windows 10 on a Compac desktop. > * He says his Flash plugin is up-to-date > * No difference in audio logging in via both Firefox and IE. > > Could his distance from the server be a factor for OM? Anyone experienced > or resolved similar issues, or have suggestions as to how to troubleshoot > this particular scenario? > > Thanks for any light you can shed.... > > Tom Wagner > > -- WBR Maxim aka solomax
