Thanks, Maxim! Just the starting point I needed. Already had the user
swap a wired external and his internal mic. When I set up another
'play date' with him to troubleshoot OM across the time zones this will
save us both valuable time.
Best,
=tew=
On 05/09/2016 04:35 AM, Maxim Solodovnik wrote:
Hello Tom,
I would ask the user to use recording test: "Start recording test"
button on "Choose device" dealog
then you can modify config.xml and "play" with "microphoneRateBest",
"echoPath" and "echoSuppression" properties
this will require couple of round-trips:
1) you change the value
2) user will reload the page
3) test the sound
then goto 1 if it doesn't help
additionally I would ask user to try to use external microphone (for
ex. handsfree microphone from his/her cell-phone)
something like this
On Mon, May 9, 2016 at 6:04 AM, Tom Wagner <[email protected]
<mailto:[email protected]>> wrote:
OM 3.1.1 running nicely on Debian Jessie for all but one of my
conferencing participants (logging in from mixed Apple and MS
clients). Of course he's the least tech-savvy and is located in
the UK (server and most other participants are on the California
coast).
His video display is fine and crisp in the Conference room, but
his audio is muffled and extremely distorted--a sort of raspy
rumble that is completely unintelligible.
* His audio/video is fine in a Google Hangout
* He is running Windows 10 on a Compac desktop.
* He says his Flash plugin is up-to-date
* No difference in audio logging in via both Firefox and IE.
Could his distance from the server be a factor for OM? Anyone
experienced or resolved similar issues, or have suggestions as to
how to troubleshoot this particular scenario?
Thanks for any light you can shed....
Tom Wagner
--
WBR
Maxim aka solomax
