We had a similar complaint from our user base. I actually had a bug
assigned to me ( in our separate CM tree) to streamline the user experience.

I ended up writing a wrapper script to automate the chromium settings and
flash settings per user. It also sets up the icedtea so with certificate
and etc so that the desktop sharing tool works without excessive button
clicks.

Since all of this essentially autoconfigures a variety of 3rd party apps (
in my case, pepperflash, chromium, and icedtea ) it was pretty apart from
the openmeetings side.

Anyhow - thats how I coped with the issue at least.

-Dave

On Fri, Apr 6, 2018 at 12:20 PM, Daniel Ascher <aplusad...@aplustutoring.com
> wrote:

> Hi everyone. I have had several experiences recently when trying to use OM
> with new users (who haven't used the system before). We are using the
> latest version of OM.
>
> Users are having trouble figuring out how to turn on their webcam and
> microphone. They get frustrated and decide just have the meeting without
> the webcam and mic (using the phone). I'm not sure why it is so difficult
> for them. Here are some thoughts:
>
> One issue is that the dropdown for selecting webcam and mic is not opening
> up as soon as they enter the room (like it did in previous versions). Once
> they do open it by using the gear icon they are confused. They don't
> understand they have to allow Flash, or they can find the place to allow
> Flash.
>
> And once they are done with and leave the dropdown they have to click on
> the webcam and mic icons (next to the gear icon). It's a lot of steps and I
> am finding that it's very hard for non-tech savvy people to get through it.
> Am I doing something wrong? How are others handling this problem?
>
> Thanks for your help with this.
>
> Dan
>
> --
> Daniel Ascher, M.Ed.
> President
> A+ Test Prep and Tutoring
> "Creating Bright Futures"
>
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