GitHub user kiranchavala added a comment to the discussion: Unable to unlock user account
@thorzinaung , please if it's showing green light for the User setting Admin user > Select Account > Select the user under the account > View Users> Check the status of the user Or execute the list user api call and check the state https://cloudstack.apache.org/api/apidocs-4.18/apis/listUsers.html > list users username=kiranuser listall=true { "count": 1, "user": [ { "account": "kiranuser", "accountid": "ca73fc64-586e-4d06-9596-f4b2cf449a92", "accounttype": 0, "created": "2023-06-05T07:19:46+0000", "domain": "ROOT", "domainid": "0627bb29-ea34-11ed-aeb5-1e0092000276", "email": "[email protected]", "firstname": "kiran", "id": "08749f72-6ccc-4e2f-a8ff-19e3a885b187", "is2faenabled": false, "is2famandated": false, "iscallerchilddomain": false, "isdefault": false, "lastname": "user", "roleid": "1445ab81-ea34-11ed-aeb5-1e0092000276", "rolename": "User", "roletype": "User", "**state": "disabled",** "username": "kiranuser", "usersource": "native" } ] } Could you please try to clear the browser cache or try in an incognito window of the browser Also, please provide the complete management server logs GitHub link: https://github.com/apache/cloudstack/discussions/13979#discussioncomment-18161969 ---- This is an automatically sent email for [email protected]. To unsubscribe, please send an email to: [email protected]
