Bon dia, Con que versión te pasa? Puedes adjuntar el archivo .ost que os da problemas?
Un saludo El 16/12/19 a les 10:01, Abel Llopis ha escrit: > Disculpad no haber cambiado el nombre del asunto > > Saludos > > El 16/12/2019 a las 9:57, Abel Llopis escribió: >> Hola, >> >> tenemos un nuevo problema: un equipo que al exportar documentos .ost >> a PDF se cuelga y le muestra el mensaje de error "...dejó de >> funcionar". No le sucede siempre, es de forma aleatoria, pero hay >> días que le sucede con bastante más frecuencia, todos los dmp que >> genera dan la misma información: >> >> This dump file has an exception of interest stored in it. >> The stored exception information can be accessed via .ecxr. >> (2798.2258): Access violation - code c0000005 (first/second chance >> not available) >> For analysis of this file, run !analyze -v >> ntdll!ZwWaitForSingleObject+0xa: >> 00000000`775098ca c3 ret >> 0:013> !analyze -v >> ******************************************************************************* >> >> * * >> * Exception >> Analysis * >> * * >> ******************************************************************************* >> >> >> >> KEY_VALUES_STRING: 1 >> >> Key : AV.Dereference >> Value: NullClassPtr >> >> Key : AV.Fault >> Value: Read >> >> Key : Timeline.Process.Start.DeltaSec >> Value: 86 >> >> >> PROCESSES_ANALYSIS: 1 >> >> SERVICE_ANALYSIS: 1 >> >> STACKHASH_ANALYSIS: 1 >> >> TIMELINE_ANALYSIS: 1 >> >> Timeline: !analyze.Start >> Name: <blank> >> Time: 2019-12-16T08:53:54.277Z >> Diff: 248912277 mSec >> >> Timeline: Dump.Current >> Name: <blank> >> Time: 2019-12-13T11:45:22.0Z >> Diff: 0 mSec >> >> Timeline: Process.Start >> Name: <blank> >> Time: 2019-12-13T11:43:56.0Z >> Diff: 86000 mSec >> >> >> DUMP_CLASS: 2 >> >> DUMP_QUALIFIER: 400 >> >> CONTEXT: (.ecxr) >> rax=0000000000000020 rbx=0000000000000000 rcx=0000000000000000 >> rdx=0000000000000000 rsi=00000000070d76c0 rdi=0000000000000000 >> rip=000007feca19b351 rsp=0000000014d3ba50 rbp=0000000014d3bb59 >> r8=000007fec9950000 r9=0000000000000020 r10=28007bdee154373a >> r11=0000000014d3ba10 r12=0000000000000003 r13=0000000000000002 >> r14=000007feb8ff3830 r15=0000000000000000 >> iopl=0 nv up ei pl zr na po nc >> cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b >> efl=00010246 >> swlo!SwModule::GetMetric+0x31: >> 000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0 >> ds:00000000`00000058=???????????????? >> Resetting default scope >> >> FAULTING_IP: >> swlo!SwModule::GetMetric+31 >> 000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0 >> >> EXCEPTION_RECORD: (.exr -1) >> ExceptionAddress: 000007feca19b351 >> (swlo!SwModule::GetMetric+0x0000000000000031) >> ExceptionCode: c0000005 (Access violation) >> ExceptionFlags: 00000000 >> NumberParameters: 2 >> Parameter[0]: 0000000000000000 >> Parameter[1]: 0000000000000058 >> Attempt to read from address 0000000000000058 >> >> DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ >> >> PROCESS_NAME: icudt61.dll >> >> FOLLOWUP_IP: >> swlo!SwModule::GetMetric+31 >> 000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0 >> >> READ_ADDRESS: 0000000000000058 >> >> ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace >> referencia a la memoria en 0x%p. La memoria no se pudo %s. >> >> EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace >> referencia a la memoria en 0x%p. La memoria no se pudo %s. >> >> EXCEPTION_CODE_STR: c0000005 >> >> EXCEPTION_PARAMETER1: 0000000000000000 >> >> EXCEPTION_PARAMETER2: 0000000000000058 >> >> WATSON_BKT_PROCSTAMP: 5ccb55ef >> >> WATSON_BKT_PROCVER: 61.1.0.0 >> >> PROCESS_VER_PRODUCT: International Components for Unicode >> >> WATSON_BKT_MODULE: swlo.dll >> >> WATSON_BKT_MODSTAMP: 5ccb7f9b >> >> WATSON_BKT_MODOFFSET: 84b351 >> >> WATSON_BKT_MODVER: 6.1.6.3 >> >> MODULE_VER_PRODUCT: LibreOffice >> >> BUILD_VERSION_STRING: 6.1.7601.24524 >> (win7sp1_ldr_escrow.190916-1700) >> >> MODLIST_WITH_TSCHKSUM_HASH: 4b575b43dc39f81fb8cb60910c593906a6b73e7d >> >> MODLIST_SHA1_HASH: b2b75b9bd41a2f6cead0b0fb133723b2787ef4e3 >> >> DUMP_FLAGS: 0 >> >> DUMP_TYPE: 2 >> >> ANALYSIS_SESSION_HOST: XPO328860 >> >> ANALYSIS_SESSION_TIME: 12-16-2019 09:53:54.0277 >> >> ANALYSIS_VERSION: 10.0.18362.1 amd64fre >> >> LAST_CONTROL_TRANSFER: from 000007feca10a446 to 000007feca19b351 >> >> THREAD_ATTRIBUTES: >> BUGCHECK_STR: >> APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ >> >> >> PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT >> >> PROBLEM_CLASSES: >> >> ID: [0n313] >> Type: [@ACCESS_VIOLATION] >> Class: Addendum >> Scope: BUCKET_ID >> Name: Omit >> Data: Omit >> PID: [Unspecified] >> TID: [0x2258] >> Frame: [0] : swlo!SwModule::GetMetric >> >> ID: [0n285] >> Type: [INVALID_POINTER_READ] >> Class: Primary >> Scope: BUCKET_ID >> Name: Add >> Data: Omit >> PID: [Unspecified] >> TID: [0x2258] >> Frame: [0] : swlo!SwModule::GetMetric >> >> ID: [0n309] >> Type: [NULL_CLASS_PTR_DEREFERENCE] >> Class: Primary >> Scope: BUCKET_ID >> Name: Add >> Data: Omit >> PID: [Unspecified] >> TID: [0x2258] >> Frame: [0] : swlo!SwModule::GetMetric >> >> ID: [0n310] >> Type: [NULL_CLASS_PTR_READ] >> Class: Primary >> Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix) >> BUCKET_ID >> Name: Add >> Data: Omit >> PID: [0x2798] >> TID: [0x2258] >> Frame: [0] : swlo!SwModule::GetMetric >> >> STACK_TEXT: >> 00000000`14d3ba50 000007fe`ca19b351 swlo!SwModule::GetMetric+0x31 >> 00000000`14d3ba80 000007fe`ca10a446 >> swlo!SwHTMLWriter::WriteStream+0x326 >> 00000000`14d3bbc0 000007fe`ca11022c swlo!Writer::Write+0x1ac >> 00000000`14d3bc60 000007fe`ca06e673 swlo!SwWriter::Write+0x693 >> 00000000`14d3c2a0 000007fe`ca1fcd83 >> swlo!SwTransferable::WriteObject+0x5a3 >> 00000000`14d3c390 000007fe`b61717be >> mergedlo!TransferableHelper::SetObject+0xfe >> 00000000`14d3c430 000007fe`ca1f4981 >> swlo!SwTransferable::GetData+0x9a1 >> 00000000`14d3c560 000007fe`b6173d1f >> mergedlo!TransferableHelper::getTransferData2+0x8cf >> 00000000`14d3c870 000007fe`b6173e3a >> mergedlo!TransferableHelper::getTransferData+0x5a >> 00000000`14d3c8b0 000007fe`de351758 >> sysdtrans!sysdtrans_component_getFactory+0xb788 >> 00000000`14d3c980 000007fe`de351678 >> sysdtrans!sysdtrans_component_getFactory+0xb6a8 >> 00000000`14d3c9c0 000007fe`de35fa28 >> sysdtrans!sysdtrans_component_getFactory+0x19a58 >> 00000000`14d3ca00 000007fe`fb39c220 >> VCRUNTIME140!_CallSettingFrame+0x20 >> 00000000`14d3ca30 000007fe`fb3929b2 >> VCRUNTIME140!__CxxCallCatchBlock+0x122 >> 00000000`14d3caf0 00000000`7750bad3 ntdll!RcConsolidateFrames+0x3 >> 00000000`14d3f510 000007fe`de34fd60 >> sysdtrans!sysdtrans_component_getFactory+0x9d90 >> 00000000`14d3f590 000007fe`fda94eae ole32!HandleFromHandle+0x2e >> 00000000`14d3f5e0 000007fe`fdae8d0f ole32!RenderFormat+0x14f >> 00000000`14d3f650 000007fe`fdaf08c7 ole32!ClipboardWndProc+0x97 >> 00000000`14d3f680 00000000`77299a8d >> user32!UserCallWinProcCheckWow+0x1ad >> 00000000`14d3f740 00000000`77297197 user32!DispatchClientMessage+0xc3 >> 00000000`14d3f7a0 00000000`772966d9 user32!_fnDWORD+0x2d >> 00000000`14d3f800 00000000`7750b5cf >> ntdll!KiUserCallbackDispatcherContinue+0x0 >> 00000000`14d3f888 00000000`77299d2a user32!NtUserGetMessage+0xa >> 00000000`14d3f890 00000000`77299d5e user32!GetMessageW+0x34 >> 00000000`14d3f8c0 000007fe`de348a7e >> sysdtrans!sysdtrans_component_getFactory+0x2aae >> 00000000`14d3f920 000007fe`e501f4a0 ucrtbase!thread_start<unsigned >> int (__cdecl*)+0x40 >> 00000000`14d3f950 00000000`7739556d kernel32!BaseThreadInitThunk+0xd >> 00000000`14d3f980 00000000`774f385d ntdll!RtlUserThreadStart+0x1d >> >> >> STACK_COMMAND: .ecxr ; kb ; ** Pseudo Context ** Pseudo ** Value: >> 1edf1b29330 ** ; kb >> >> THREAD_SHA1_HASH_MOD_FUNC: e07621db4cd99e40a6a6916efb4c9d3c632382a4 >> >> THREAD_SHA1_HASH_MOD_FUNC_OFFSET: >> eabc68502b8f9f9357b67dea4eaf7118ffcf6cf3 >> >> THREAD_SHA1_HASH_MOD: d9de0c2edc580b19b55c85b13bd8f3340ece8e53 >> >> FAULT_INSTR_CODE: 58798348 >> >> SYMBOL_STACK_INDEX: 0 >> >> SYMBOL_NAME: swlo!SwModule::GetMetric+31 >> >> FOLLOWUP_NAME: MachineOwner >> >> MODULE_NAME: swlo >> >> IMAGE_NAME: swlo.dll >> >> DEBUG_FLR_IMAGE_TIMESTAMP: 5ccb7f9b >> >> FAILURE_BUCKET_ID: >> NULL_CLASS_PTR_READ_c0000005_swlo.dll!SwModule::GetMetric >> >> BUCKET_ID: >> X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_swlo!SwModule::GetMetric+31 >> >> >> FAILURE_EXCEPTION_CODE: c0000005 >> >> FAILURE_IMAGE_NAME: swlo.dll >> >> BUCKET_ID_IMAGE_STR: swlo.dll >> >> FAILURE_MODULE_NAME: swlo >> >> BUCKET_ID_MODULE_STR: swlo >> >> FAILURE_FUNCTION_NAME: SwModule::GetMetric >> >> BUCKET_ID_FUNCTION_STR: SwModule::GetMetric >> >> BUCKET_ID_OFFSET: 31 >> >> BUCKET_ID_MODTIMEDATESTAMP: 5ccb7f9b >> >> BUCKET_ID_MODCHECKSUM: 12725d2 >> >> BUCKET_ID_MODVER_STR: 6.1.6.3 >> >> BUCKET_ID_PREFIX_STR: >> X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_ >> >> >> FAILURE_PROBLEM_CLASS: APPLICATION_FAULT >> >> FAILURE_SYMBOL_NAME: swlo.dll!SwModule::GetMetric >> >> WATSON_STAGEONE_URL: >> http://watson.microsoft.com/StageOne/icudt61.dll/61.1.0.0/5ccb55ef/swlo.dll/6.1.6.3/5ccb7f9b/c0000005/0084b351.htm?Retriage=1 >> >> >> TARGET_TIME: 2019-12-13T11:45:22.000Z >> >> OSBUILD: 7601 >> >> OSSERVICEPACK: 24524 >> >> SERVICEPACK_NUMBER: 0 >> >> OS_REVISION: 0 >> >> SUITE_MASK: 256 >> >> PRODUCT_TYPE: 1 >> >> OSPLATFORM_TYPE: x64 >> >> OSNAME: Windows 7 >> >> OSEDITION: Windows 7 WinNt (Service Pack 1) SingleUserTS >> >> OS_LOCALE: >> >> USER_LCID: 0 >> >> OSBUILD_TIMESTAMP: 2019-09-17 04:31:13 >> >> BUILDDATESTAMP_STR: 190916-1700 >> >> BUILDLAB_STR: win7sp1_ldr_escrow >> >> BUILDOSVER_STR: 6.1.7601.24524 >> >> ANALYSIS_SESSION_ELAPSED_TIME: 32eb >> >> ANALYSIS_SOURCE: UM >> >> FAILURE_ID_HASH_STRING: >> um:null_class_ptr_read_c0000005_swlo.dll!swmodule::getmetric >> >> FAILURE_ID_HASH: {cf7950ce-9233-467b-2353-4ea12cbb4903} >> >> Followup: MachineOwner >> --------- >> >> >> He probado a restaurar una versión anterior de swlo.dll pero no ha >> cambiado nada. >> >> Saludos >> >> >> >> > -- Xisco Faulí Libreoffice QA Team IRC: x1sc0 -- Para instrucciones sobre darse de baja envíe un mensaje a: [email protected] ¿Problemas? https://es.libreoffice.org/recibe-ayuda/listas-de-correo/baja/ Guías para envío + más: https://wiki.documentfoundation.org/Netiquette/es Archivo de la lista: https://listarchives.libreoffice.org/es/users/ Privacy Policy: https://www.documentfoundation.org/privacy
