Es posible adjuntar alguno de esos ficheros? Por otro lado, también pasa con la última versión disponible aquí < https://es.libreoffice.org/descarga/libreoffice/ >
Finalmente, que pasa si pruebas en modo seguro ? Ve al menú Ayuda - Reiniciar en modo seguro El 16/12/19 a les 14:07, Abel Llopis ha escrit: > No es uno sólo, son muchos, de forma aleatoria. La versión es la 6.1.6.3 > > Gracias > > El 16/12/2019 a las 14:00, Xisco Fauli escribió: >> Bon dia, >> >> Con que versión te pasa? Puedes adjuntar el archivo .ost que os da >> problemas? >> >> Un saludo >> >> El 16/12/19 a les 10:01, Abel Llopis ha escrit: >>> Disculpad no haber cambiado el nombre del asunto >>> >>> Saludos >>> >>> El 16/12/2019 a las 9:57, Abel Llopis escribió: >>>> Hola, >>>> >>>> tenemos un nuevo problema: un equipo que al exportar documentos .ost >>>> a PDF se cuelga y le muestra el mensaje de error "...dejó de >>>> funcionar". No le sucede siempre, es de forma aleatoria, pero hay >>>> días que le sucede con bastante más frecuencia, todos los dmp que >>>> genera dan la misma información: >>>> >>>> This dump file has an exception of interest stored in it. >>>> The stored exception information can be accessed via .ecxr. >>>> (2798.2258): Access violation - code c0000005 (first/second chance >>>> not available) >>>> For analysis of this file, run !analyze -v >>>> ntdll!ZwWaitForSingleObject+0xa: >>>> 00000000`775098ca c3 ret >>>> 0:013> !analyze -v >>>> ******************************************************************************* >>>> >>>> >>>> * * >>>> * Exception >>>> Analysis * >>>> * * >>>> ******************************************************************************* >>>> >>>> >>>> >>>> >>>> KEY_VALUES_STRING: 1 >>>> >>>> Key : AV.Dereference >>>> Value: NullClassPtr >>>> >>>> Key : AV.Fault >>>> Value: Read >>>> >>>> Key : Timeline.Process.Start.DeltaSec >>>> Value: 86 >>>> >>>> >>>> PROCESSES_ANALYSIS: 1 >>>> >>>> SERVICE_ANALYSIS: 1 >>>> >>>> STACKHASH_ANALYSIS: 1 >>>> >>>> TIMELINE_ANALYSIS: 1 >>>> >>>> Timeline: !analyze.Start >>>> Name: <blank> >>>> Time: 2019-12-16T08:53:54.277Z >>>> Diff: 248912277 mSec >>>> >>>> Timeline: Dump.Current >>>> Name: <blank> >>>> Time: 2019-12-13T11:45:22.0Z >>>> Diff: 0 mSec >>>> >>>> Timeline: Process.Start >>>> Name: <blank> >>>> Time: 2019-12-13T11:43:56.0Z >>>> Diff: 86000 mSec >>>> >>>> >>>> DUMP_CLASS: 2 >>>> >>>> DUMP_QUALIFIER: 400 >>>> >>>> CONTEXT: (.ecxr) >>>> rax=0000000000000020 rbx=0000000000000000 rcx=0000000000000000 >>>> rdx=0000000000000000 rsi=00000000070d76c0 rdi=0000000000000000 >>>> rip=000007feca19b351 rsp=0000000014d3ba50 rbp=0000000014d3bb59 >>>> r8=000007fec9950000 r9=0000000000000020 r10=28007bdee154373a >>>> r11=0000000014d3ba10 r12=0000000000000003 r13=0000000000000002 >>>> r14=000007feb8ff3830 r15=0000000000000000 >>>> iopl=0 nv up ei pl zr na po nc >>>> cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b >>>> efl=00010246 >>>> swlo!SwModule::GetMetric+0x31: >>>> 000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0 >>>> ds:00000000`00000058=???????????????? >>>> Resetting default scope >>>> >>>> FAULTING_IP: >>>> swlo!SwModule::GetMetric+31 >>>> 000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0 >>>> >>>> EXCEPTION_RECORD: (.exr -1) >>>> ExceptionAddress: 000007feca19b351 >>>> (swlo!SwModule::GetMetric+0x0000000000000031) >>>> ExceptionCode: c0000005 (Access violation) >>>> ExceptionFlags: 00000000 >>>> NumberParameters: 2 >>>> Parameter[0]: 0000000000000000 >>>> Parameter[1]: 0000000000000058 >>>> Attempt to read from address 0000000000000058 >>>> >>>> DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ >>>> >>>> PROCESS_NAME: icudt61.dll >>>> >>>> FOLLOWUP_IP: >>>> swlo!SwModule::GetMetric+31 >>>> 000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0 >>>> >>>> READ_ADDRESS: 0000000000000058 >>>> >>>> ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace >>>> referencia a la memoria en 0x%p. La memoria no se pudo %s. >>>> >>>> EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p >>>> hace >>>> referencia a la memoria en 0x%p. La memoria no se pudo %s. >>>> >>>> EXCEPTION_CODE_STR: c0000005 >>>> >>>> EXCEPTION_PARAMETER1: 0000000000000000 >>>> >>>> EXCEPTION_PARAMETER2: 0000000000000058 >>>> >>>> WATSON_BKT_PROCSTAMP: 5ccb55ef >>>> >>>> WATSON_BKT_PROCVER: 61.1.0.0 >>>> >>>> PROCESS_VER_PRODUCT: International Components for Unicode >>>> >>>> WATSON_BKT_MODULE: swlo.dll >>>> >>>> WATSON_BKT_MODSTAMP: 5ccb7f9b >>>> >>>> WATSON_BKT_MODOFFSET: 84b351 >>>> >>>> WATSON_BKT_MODVER: 6.1.6.3 >>>> >>>> MODULE_VER_PRODUCT: LibreOffice >>>> >>>> BUILD_VERSION_STRING: 6.1.7601.24524 >>>> (win7sp1_ldr_escrow.190916-1700) >>>> >>>> MODLIST_WITH_TSCHKSUM_HASH: >>>> 4b575b43dc39f81fb8cb60910c593906a6b73e7d >>>> >>>> MODLIST_SHA1_HASH: b2b75b9bd41a2f6cead0b0fb133723b2787ef4e3 >>>> >>>> DUMP_FLAGS: 0 >>>> >>>> DUMP_TYPE: 2 >>>> >>>> ANALYSIS_SESSION_HOST: XPO328860 >>>> >>>> ANALYSIS_SESSION_TIME: 12-16-2019 09:53:54.0277 >>>> >>>> ANALYSIS_VERSION: 10.0.18362.1 amd64fre >>>> >>>> LAST_CONTROL_TRANSFER: from 000007feca10a446 to 000007feca19b351 >>>> >>>> THREAD_ATTRIBUTES: >>>> BUGCHECK_STR: >>>> APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ >>>> >>>> >>>> >>>> PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT >>>> >>>> PROBLEM_CLASSES: >>>> >>>> ID: [0n313] >>>> Type: [@ACCESS_VIOLATION] >>>> Class: Addendum >>>> Scope: BUCKET_ID >>>> Name: Omit >>>> Data: Omit >>>> PID: [Unspecified] >>>> TID: [0x2258] >>>> Frame: [0] : swlo!SwModule::GetMetric >>>> >>>> ID: [0n285] >>>> Type: [INVALID_POINTER_READ] >>>> Class: Primary >>>> Scope: BUCKET_ID >>>> Name: Add >>>> Data: Omit >>>> PID: [Unspecified] >>>> TID: [0x2258] >>>> Frame: [0] : swlo!SwModule::GetMetric >>>> >>>> ID: [0n309] >>>> Type: [NULL_CLASS_PTR_DEREFERENCE] >>>> Class: Primary >>>> Scope: BUCKET_ID >>>> Name: Add >>>> Data: Omit >>>> PID: [Unspecified] >>>> TID: [0x2258] >>>> Frame: [0] : swlo!SwModule::GetMetric >>>> >>>> ID: [0n310] >>>> Type: [NULL_CLASS_PTR_READ] >>>> Class: Primary >>>> Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix) >>>> BUCKET_ID >>>> Name: Add >>>> Data: Omit >>>> PID: [0x2798] >>>> TID: [0x2258] >>>> Frame: [0] : swlo!SwModule::GetMetric >>>> >>>> STACK_TEXT: >>>> 00000000`14d3ba50 000007fe`ca19b351 swlo!SwModule::GetMetric+0x31 >>>> 00000000`14d3ba80 000007fe`ca10a446 >>>> swlo!SwHTMLWriter::WriteStream+0x326 >>>> 00000000`14d3bbc0 000007fe`ca11022c swlo!Writer::Write+0x1ac >>>> 00000000`14d3bc60 000007fe`ca06e673 swlo!SwWriter::Write+0x693 >>>> 00000000`14d3c2a0 000007fe`ca1fcd83 >>>> swlo!SwTransferable::WriteObject+0x5a3 >>>> 00000000`14d3c390 000007fe`b61717be >>>> mergedlo!TransferableHelper::SetObject+0xfe >>>> 00000000`14d3c430 000007fe`ca1f4981 >>>> swlo!SwTransferable::GetData+0x9a1 >>>> 00000000`14d3c560 000007fe`b6173d1f >>>> mergedlo!TransferableHelper::getTransferData2+0x8cf >>>> 00000000`14d3c870 000007fe`b6173e3a >>>> mergedlo!TransferableHelper::getTransferData+0x5a >>>> 00000000`14d3c8b0 000007fe`de351758 >>>> sysdtrans!sysdtrans_component_getFactory+0xb788 >>>> 00000000`14d3c980 000007fe`de351678 >>>> sysdtrans!sysdtrans_component_getFactory+0xb6a8 >>>> 00000000`14d3c9c0 000007fe`de35fa28 >>>> sysdtrans!sysdtrans_component_getFactory+0x19a58 >>>> 00000000`14d3ca00 000007fe`fb39c220 >>>> VCRUNTIME140!_CallSettingFrame+0x20 >>>> 00000000`14d3ca30 000007fe`fb3929b2 >>>> VCRUNTIME140!__CxxCallCatchBlock+0x122 >>>> 00000000`14d3caf0 00000000`7750bad3 ntdll!RcConsolidateFrames+0x3 >>>> 00000000`14d3f510 000007fe`de34fd60 >>>> sysdtrans!sysdtrans_component_getFactory+0x9d90 >>>> 00000000`14d3f590 000007fe`fda94eae ole32!HandleFromHandle+0x2e >>>> 00000000`14d3f5e0 000007fe`fdae8d0f ole32!RenderFormat+0x14f >>>> 00000000`14d3f650 000007fe`fdaf08c7 ole32!ClipboardWndProc+0x97 >>>> 00000000`14d3f680 00000000`77299a8d >>>> user32!UserCallWinProcCheckWow+0x1ad >>>> 00000000`14d3f740 00000000`77297197 >>>> user32!DispatchClientMessage+0xc3 >>>> 00000000`14d3f7a0 00000000`772966d9 user32!_fnDWORD+0x2d >>>> 00000000`14d3f800 00000000`7750b5cf >>>> ntdll!KiUserCallbackDispatcherContinue+0x0 >>>> 00000000`14d3f888 00000000`77299d2a user32!NtUserGetMessage+0xa >>>> 00000000`14d3f890 00000000`77299d5e user32!GetMessageW+0x34 >>>> 00000000`14d3f8c0 000007fe`de348a7e >>>> sysdtrans!sysdtrans_component_getFactory+0x2aae >>>> 00000000`14d3f920 000007fe`e501f4a0 ucrtbase!thread_start<unsigned >>>> int (__cdecl*)+0x40 >>>> 00000000`14d3f950 00000000`7739556d >>>> kernel32!BaseThreadInitThunk+0xd >>>> 00000000`14d3f980 00000000`774f385d ntdll!RtlUserThreadStart+0x1d >>>> >>>> >>>> STACK_COMMAND: .ecxr ; kb ; ** Pseudo Context ** Pseudo ** Value: >>>> 1edf1b29330 ** ; kb >>>> >>>> THREAD_SHA1_HASH_MOD_FUNC: >>>> e07621db4cd99e40a6a6916efb4c9d3c632382a4 >>>> >>>> THREAD_SHA1_HASH_MOD_FUNC_OFFSET: >>>> eabc68502b8f9f9357b67dea4eaf7118ffcf6cf3 >>>> >>>> THREAD_SHA1_HASH_MOD: d9de0c2edc580b19b55c85b13bd8f3340ece8e53 >>>> >>>> FAULT_INSTR_CODE: 58798348 >>>> >>>> SYMBOL_STACK_INDEX: 0 >>>> >>>> SYMBOL_NAME: swlo!SwModule::GetMetric+31 >>>> >>>> FOLLOWUP_NAME: MachineOwner >>>> >>>> MODULE_NAME: swlo >>>> >>>> IMAGE_NAME: swlo.dll >>>> >>>> DEBUG_FLR_IMAGE_TIMESTAMP: 5ccb7f9b >>>> >>>> FAILURE_BUCKET_ID: >>>> NULL_CLASS_PTR_READ_c0000005_swlo.dll!SwModule::GetMetric >>>> >>>> BUCKET_ID: >>>> X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_swlo!SwModule::GetMetric+31 >>>> >>>> >>>> >>>> FAILURE_EXCEPTION_CODE: c0000005 >>>> >>>> FAILURE_IMAGE_NAME: swlo.dll >>>> >>>> BUCKET_ID_IMAGE_STR: swlo.dll >>>> >>>> FAILURE_MODULE_NAME: swlo >>>> >>>> BUCKET_ID_MODULE_STR: swlo >>>> >>>> FAILURE_FUNCTION_NAME: SwModule::GetMetric >>>> >>>> BUCKET_ID_FUNCTION_STR: SwModule::GetMetric >>>> >>>> BUCKET_ID_OFFSET: 31 >>>> >>>> BUCKET_ID_MODTIMEDATESTAMP: 5ccb7f9b >>>> >>>> BUCKET_ID_MODCHECKSUM: 12725d2 >>>> >>>> BUCKET_ID_MODVER_STR: 6.1.6.3 >>>> >>>> BUCKET_ID_PREFIX_STR: >>>> X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_ >>>> >>>> >>>> >>>> FAILURE_PROBLEM_CLASS: APPLICATION_FAULT >>>> >>>> FAILURE_SYMBOL_NAME: swlo.dll!SwModule::GetMetric >>>> >>>> WATSON_STAGEONE_URL: >>>> http://watson.microsoft.com/StageOne/icudt61.dll/61.1.0.0/5ccb55ef/swlo.dll/6.1.6.3/5ccb7f9b/c0000005/0084b351.htm?Retriage=1 >>>> >>>> >>>> >>>> TARGET_TIME: 2019-12-13T11:45:22.000Z >>>> >>>> OSBUILD: 7601 >>>> >>>> OSSERVICEPACK: 24524 >>>> >>>> SERVICEPACK_NUMBER: 0 >>>> >>>> OS_REVISION: 0 >>>> >>>> SUITE_MASK: 256 >>>> >>>> PRODUCT_TYPE: 1 >>>> >>>> OSPLATFORM_TYPE: x64 >>>> >>>> OSNAME: Windows 7 >>>> >>>> OSEDITION: Windows 7 WinNt (Service Pack 1) SingleUserTS >>>> >>>> OS_LOCALE: >>>> >>>> USER_LCID: 0 >>>> >>>> OSBUILD_TIMESTAMP: 2019-09-17 04:31:13 >>>> >>>> BUILDDATESTAMP_STR: 190916-1700 >>>> >>>> BUILDLAB_STR: win7sp1_ldr_escrow >>>> >>>> BUILDOSVER_STR: 6.1.7601.24524 >>>> >>>> ANALYSIS_SESSION_ELAPSED_TIME: 32eb >>>> >>>> ANALYSIS_SOURCE: UM >>>> >>>> FAILURE_ID_HASH_STRING: >>>> um:null_class_ptr_read_c0000005_swlo.dll!swmodule::getmetric >>>> >>>> FAILURE_ID_HASH: {cf7950ce-9233-467b-2353-4ea12cbb4903} >>>> >>>> Followup: MachineOwner >>>> --------- >>>> >>>> >>>> He probado a restaurar una versión anterior de swlo.dll pero no ha >>>> cambiado nada. >>>> >>>> Saludos >>>> >>>> >>>> >>>> > -- Xisco Faulí Libreoffice QA Team IRC: x1sc0 -- Para instrucciones sobre darse de baja envíe un mensaje a: [email protected] ¿Problemas? https://es.libreoffice.org/recibe-ayuda/listas-de-correo/baja/ Guías para envío + más: https://wiki.documentfoundation.org/Netiquette/es Archivo de la lista: https://listarchives.libreoffice.org/es/users/ Privacy Policy: https://www.documentfoundation.org/privacy
