Great, will try. On Tue, Nov 1, 2016 at 10:48 AM Clint M <[email protected]> wrote:
> Some ideas: > > - compile the app with -verbose-stacktraces=true > - get them to install the debug player… it'll show a dialog when an error > occurs > - or you could trap the uncaughtErrorEvent and display a message ( > http://stackoverflow.com/a/6597046/3384609) > > Sometimes a null pointer in flex's validation methods (updateDisplayList, > commitProperties) can cause an app to crash. > You can listen for errors on those methods like this. > > import mx.core.UIComponentGlobals > import mx.managers.SystemManagerGlobals > import mx.events.DynamicEvent > > private function app_preinit(event:Event):void { > UIComponentGlobals.catchCallLaterExceptions = true; > > > SystemManagerGlobals.topLevelSystemManagers[0].addEventListener("callLaterError", > systemManager_callLaterError); > } > > private function systemManager_callLaterError(event:DynamicEvent):void { > Alert.show(event.error.message + "\n" + event.error.getStackTrace()); > } > > > On Tue, Nov 1, 2016 at 8:11 AM, mark goldin <[email protected]> wrote: > > > We have flex 3 app compiled with 4.13 SDK. in our development environment > > everything works fine. But on the customer site some users are having > > problems running it in IE. The app starts loading showing a progress bar > > but then the whole screen becomes black. Any idea what that might be? Any > > debuging suggestions? > > > > Thanks > > >
