Le 2011-01-31 10:16, Charles Marcus a écrit :
On 2011-01-30 5:21 PM, James Wilde wrote:
I hope there's a good reason why unsubscribers are told to send a
message to users+help instead of instead of users+unsubscribe. But
at least Phil should have got a message back that he can read.
I argued against this decision when it was made.
The vast majority of people who will click on that link to get
instructions, want to unsubscribe, not read all of the other instructions.
Each list should have TWO links - one, to actually send the unsubscribe
message, and then the second, to get ADDITIONAL instructions if desired.
Requiring people to first get instructions just creates confusion and
dramatically increases the number of 'ubsubscribe me now!' complaints to
the list.
I also agree.
When I had originally documented the "Get Involved" section of the
website (pre-David website), one of lines that I had gotten the most
off-line "thank you" was the line that I had added:
Unsubscribe: [email protected]
I had added this for each of the mailists (with the appropriate mailist
group of course). I received many off-line emails thanking me for adding
these lines as they apparently said that this had been a longstanding
request on the OOo mailists which just seemed to be ignored for no
apparent reason.
When people want to unsubscribe they are no longer interested in
receiving messages, so we should give them as direct as possible way to
unsubscribe. A simple link to a mailto: is all they want.
Cheers
Marc
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