Le 28/05/11 09:57, [email protected] a écrit : Hi,
> Thanks Alex.... Appreciate your thoughts.. > > Does that mean I have to buy special support to correct bugs in a "released" > version of LibO? > > If then you might as well cut the hype about open system and charge licence > fee's like MS.... > at least then we might get an Impress that basically works. Not as such, because some bugs will be fixed eventually whatever happens, but : - if you want "enterprise stability" in LibreOffice, the advice I have been given and told to disseminate is to take out a support contract with one of the more general enterprise support providers (Novell, Suse, RedHat, Ubuntu ?, others ?) which are specifically offering LibreOffice support ; - taking out a support contract will help those companies, who currently contribute code to the development of LibreOffice, to prioritise bug fixing and feature development - it makes no difference if the bug you have discovered was part of a functionality already included in Impress or some weird behaviour that you might have discovered from one version to the next - development and releases will continue irrespective of such consideration ; - even functionality that used to work in previous OOo versions, and no longer works in LibO, will not necessarily receive priority treatment - the major stopppers are bugs that cause crashes, and only then if they are multiplatform, mulit-OS (with a slight preference for Linux and Windows) and are perceived by the core developers as affecting many users. I doubt that you will find any of the above written down _clearly_ in any of the Foundation's, or LibreOffice.org's website pages, although much of it is present in the various discussion lists (developer, foundation, marketing). It is one of my major gripes with the project as it currently stands that there is a lot of "hype" and very little down to earth "in your face" explanation of a consensus of where the project should be going. Perhaps that is just down to my personality of requiring things to be as clear as possible up front so that at least I can weigh up whether it is potentially worth investing more in the project than I currently do (and I am already fairly heavily involved). An example : can anyone point me to a webpage from the Foundation or the LibreOffice.org site where it clearly states that LibreOffice is not intended for business use or that if you are a business you should buy support ? FWIW, if you trawl around the net a bit, you can find enterprise support vendors for LibreOffice : http://www.credativ.co.uk/services/support/projects/office/libreoffice/ at 200 GBP / month whether such a contract will actually get your bug problem fixed is another matter... http://www.lanedo.com/libreoffice.html No publicly accessible pricing that I could see. They also offer to actually fix bugs. HTH, Alex -- Unsubscribe instructions: E-mail to [email protected] Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/www/users/ All messages sent to this list will be publicly archived and cannot be deleted
