Hi, I read this article about tech support:
http://arstechnica.com/features/2012/10/what-the-chronicles-of-george-can-teach-us-about-technical-support/ My take is that good tech support is a function of having knowledgeable people allowed resolve the actual problem and users providing enough information to provide an accurate diagnosis of the problem. -- Jay Lozier [email protected] -- For unsubscribe instructions e-mail to: [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
