ah, yes, the Peter Principle ;-)
On Wed, Oct 10, 2012 at 10:37 AM, Tom Davies <[email protected]>wrote: Hi :) > None of those things seem to happen. Knowledgeable people often seem to > be restricted accesses to prevent them being able to do anything without > first having to ask permission of people that are completely clueless and > are often scared of doing anything and have no time to discuss it. Perhaps > that's just me though. > > Users rarely know enough to be able to provide any decent information > about the problem. Most of the time just finding out what the problem IS > solves the problem or they realise how to fix it themselves. > Regards from > Tom :) > > > > > > > From: Jay Lozier <[email protected]> > >To: "[email protected]" <[email protected]> > >Sent: Wednesday, 10 October 2012, 14:03 > >Subject: [libreoffice-users] Arstechnica about tech support > > > >Hi, > > > >I read this article about tech support: > > > > > http://arstechnica.com/features/2012/10/what-the-chronicles-of-george-can-teach-us-about-technical-support/ > > > >My take is that good tech support is a function of having knowledgeable > >people allowed resolve the actual problem and users providing enough > >information to provide an accurate diagnosis of the problem. > > > >Jay Lozier > -- For unsubscribe instructions e-mail to: [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/users/ All messages sent to this list will be publicly archived and cannot be deleted
