Hi.
You may or may not know that there is a particularity in IE about
showing error pages.
IE has some option called "show friendly error messages", in the
advanced settings somewhere, which has the effect of not displaying many
HTTP server's sent error pages, but instead displaying a built-in IE
error page. The pain with that, is that this internal error page is so
specific as to completely hide whatever the server is sending as an
error. In addition, IE shows this page for just about any kind of error
at all, even when it has nothing to do with the webserver.
So the user's report ends up being pretty useless, because you never
know where the error came from.
To a certain extent, you can override this at the server side, by making
sure the error pages sent by the webserver have at least a certain size,
which (sic) varies according to the error type, but as I recall 1025
bytes should about cover them all.
I believe if you google for "IE friendly error", you may get some
additional info.
Ian Lauder wrote:
Thanks for the comments. I'm in the early stages of trying to track
down this problem and its not something I can replicate.
All I know is that when I send out a mass mailing to 20,000 customers, I
get on average 2 to 4 people saying the site is down and when I talk to
them it turns out they are all using I.E. browsers, and when they switch
to Firefox it works. My hosting company Hosting.com swears its not a
server or DNS problem. My DNS server is managed by Hosting.com and its
not on my Apache server, which is a dedicated server.
I seem to recall there were web server configuration settings that could
remedy access problems or I.E. specific connection problems, but its
been so long I cant recall where I came across it.
Just hoping if this was a common or known problem I'd get some tips on
where to look if its a server issue.
At 01:16 PM 1/28/2009, you wrote:
At 01:09 PM 1/28/2009, you wrote:
A "Page not Found" error is a DNS resolution issue. Since apache does
not provide DNS resolution, make sure that DNS servers in place on
that machine are reliable, and if possible, disable DNS caching.
Good catch... forgot that. IE of course has some of the worst 'error
reporting' I've seen. :)
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Best regards,
Ian
Cyber Sea Inc.
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