You need to look at the log on the device. This is a *device* issue. On Thu, Mar 2, 2017 at 11:08 PM, Jose Vela Delgado <[email protected]> wrote:
> I'm sorry Dan. > > I did that and you told me that: > > > Device is offline > > > Any idea what I can do to the CPE to get it back? > > > > Jose Vela > > *Técnico de Networking Routing y Switching.* > > > > Mira mi perfil profesional y conecta conmigo en LinkedIn pinchando en > este enlace. > <https://mailtrack.io/trace/link/931be34fcc3896c42c1b3954ff148e2471ddf3ca?url=https%3A%2F%2Fes.linkedin.com%2Fin%2Fjose-vela-delgado&signature=6a559e1abac620e0> > > 2017-03-03 0:40 GMT+01:00 Dan Morphis <[email protected]>: > >> Try to initiate a connection from the ACS to the CPE. To do this, pick a >> simple parameter (like InternetGatewayDevice.Manageme >> ntServer.PeriodicInformInterval) and do a getParameterValues on it. This >> will cause GenieACS to make a connection to the ConnectionRequestURL on the >> CPE. If TR069 client on the CPE hasn't crashed, then the CPE should then >> make connection to the ACS. >> >> -dan >> >> >> On Thu, Mar 2, 2017 at 7:37 AM, Jose Vela Delgado < >> [email protected]> wrote: >> >>> Hello friends. >>> >>> Here I come with a small problem that I have with the GenieACS. >>> >>> It turns out I have a perfectly setup CPE session with the GenieACS, but >>> when I turn it off, for example, for 10 minutes or less, when I turn it >>> back on, it no longer reconnects to the GenieACS. >>> >>> The only thing that has solved it is to reset it from the factory. Is >>> there any way to initiate connection with the GenieACS without getting to >>> the end of factory reset? >>> >>> I await your comments. >>> Greetings and thanks, >>> >>> >>> Jose Vela >>> >>> *Técnico de Networking Routing y Switching.* >>> >>> >>> >>> Mira mi perfil profesional y conecta conmigo en LinkedIn pinchando en >>> este enlace. >>> <https://mailtrack.io/trace/link/e90c678ebe9a0a2b6e8e7e50dfc4e169ee8debe7?url=https%3A%2F%2Fes.linkedin.com%2Fin%2Fjose-vela-delgado&signature=a5c433e2b60df3f6> >>> >>> >>> >>> >>> _______________________________________________ >>> Users mailing list >>> [email protected] >>> http://lists.genieacs.com/mailman/listinfo/users >>> >>> >> >> _______________________________________________ >> Users mailing list >> [email protected] >> http://lists.genieacs.com/mailman/listinfo/users >> >> > > _______________________________________________ > Users mailing list > [email protected] > http://lists.genieacs.com/mailman/listinfo/users > >
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