Ahh yes... We have the problem sometimes with some of our CPEs. Is there a newer firmware?
-dan On Wed, Feb 7, 2018 at 11:55 AM, Eric Whalen <[email protected]> wrote: > My apologies. Yes, they show down in the pie charts due to the fact that > their last inform is hours, and now days ago, yet the devices are actually > up and functioning. > > > > What’s strange to me is that these devices had been working right along, > and no changes or updates have been made to them. They just stopped > “informing”. > > > > Thank you > > > > *From:* Users [mailto:[email protected]] *On Behalf Of *Dan > Morphis > *Sent:* Wednesday, February 7, 2018 3:50 PM > *To:* Community support for GenieACS users <[email protected]> > *Subject:* Re: CPEs showing down > > > > You probably need to be more descriptive about where the "CPEs showing > down in the ACS." Do you mean on the home page with the pie charts? > > > > On Mon, Feb 5, 2018 at 7:07 AM, <[email protected]> wrote: > > I have a handful of CPEs showing down in the ACS that were active just > recently. I have confirmed their connectivity and all are still active I > had this happen once before with two CPEs, but when I rebooted genieacs, > they restored. This time however that is not the case. Below is the last > entries in the daemon.log for one of the CPEs. > > > > Feb 4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 - > 1C497B-B2338%2D168-GMC170828000213: Presets discrepancy found > > Feb 4 23:48:53 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:48:53 - > 1C497B-B2338%2D168-GMC170828000213: Started task refreshObject( > 5a77e2352b01530163ef60f5) > > Feb 4 23:49:02 ip-172-31-0-251 genieacs-cwmp[319]: 4 Feb 23:49:02 - > 1C497B-B2338%2D168-GMC170828000213: Completed task refreshObject( > 5a77e2352b01530163ef60f5) > > > > Any ideas where to start? > > > > Thank you. > > > _______________________________________________ > Users mailing list > [email protected] > http://lists.genieacs.com/mailman/listinfo/users > > > > _______________________________________________ > Users mailing list > [email protected] > http://lists.genieacs.com/mailman/listinfo/users > >
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